Milagros Di Lauro

Bilingual and highly organized professional with experience in scheduling coordination, English–Spanish interpretation, freelance translation, customer service and administrative support. Three years of experience coordinating interpreter schedules across multiple time zones, managing changes, communicating with clients and maintaining accurate information.

Native

Spanish speaker with proficient English, professional training in translation and interpreting, and experience working independently in fast-paced environments.

Scheduling Coordinator at CommGap (2022-05 – 2025-08)

• Coordinated interpreter schedules across multiple time zones and managed last-minute changes and service requests.
• Communicated with interpreters and clients to confirm availability, resolve scheduling issues and ensure timely service.
• Managed multiple priorities simultaneously while maintaining accurate schedules and attention to detail.
• Worked in a fast-paced, communication-heavy environment requiring reliability, organization and quick problem solving.

English–Spanish Interpreter at Homeland Language Services / Lionbridge (2021-01 – 2023-12)

• Provided English–Spanish interpretation in medical and legal contexts.
• Communicated accurately and professionally while maintaining confidentiality and attention to detail.

Freelance Translator at Stillman Translations / Gocalization Network (2021-01 – 2023-12)

• Completed freelance translation and captioning review projects between English and Spanish.
• Reviewed language content with a strong focus on accuracy, consistency and natural wording.

English Teacher at Private Tutoring / Language Affairs (2021-01 – 2024-12)

• Taught English to children and adults individually and in groups.
• Prepared personalized lessons and adapted communication to different levels and needs.

Cleaner at Freska (2026-03 – Present)

• Work independently in private homes, following client requirements and company standards.
• Plan and prioritize tasks efficiently while maintaining attention to detail and consistent quality.

Server at Freddy Fuego (2025-08 – Present)

• Take orders, handle payments and provide efficient customer service in a fast-paced environment.

Waitress / Bar Staff at Sagene Bar (2025-08 – 2026-06)

• Serve food and drinks, support daily operations and maintain hygiene and organization standards.

Breakfast Crew at Comfort Hotel Børsparken (2025-08 – Present)

• Set up and refill buffet, assist guests, clean and reset tables, and maintain an organized service area.

Seasonal Position at Zara (2025-12 – 2025-12)

• Provided customer service and sales support, assisted with stock replenishment, cash register and fitting rooms.

Customer Service & Sales Representative at Hey Latam (2015-01 – 2018-12)

• Handled outbound calls to customers and presented insurance and credit card services.
• Provided clear information, answered questions and addressed customer needs.
• Worked toward sales and performance targets in a high-volume call center environment.

Professional Training in English Translation & Interpreting – Instituto Superior N° 9123 San Bartolomé (2016-01 – 2021-12)

Course in Consecutive & Simultaneous Interpreting – Instituto Superior N° 9123 San Bartolomé (2021-01 – 2021-12)

Postgraduate Course in Audiovisual Translation – Universidad Tecnológica Nacional (2021-01 – 2022-12)

Course in Barista – Academy by Bold (2025-04 – 2025-05)

Course in Baking – School of Cooking MÁS (2017-01 – 2017-12)