Milan Pate

Honest, diligent and attentive individual completely committed to making positive and meaningful contributions to a company's goals and customer service.

Assistant Manager at Shangri-La (2024-01 – Present)

• Verify customers legal age by checking identification.
• Deliver satisfactory customer service, following sales guides provided by management.
• Ensure compliance with federal, state, and local regulations.
• Perform cleaning duties of facility, ensuring logs are completed.
• Supervise and direct assigned staff activities and rotations of different stations.
• Assist vault members with product orders. Packing orders, and making sure they're stored correctly for pick-up.
• Packing pre-orders for clients who have ordered online.
• Work along-side managers on marketing & promotional activities.
• Maintain the safety standard of the store & following safety guidelines.
• Guide & assist with retail, stocking, delivery intake, and displays.
• Coordinate breaks & lunches for staff members.
• Facilitate sales transactions, ensuring correct discount applications when necessary.
• Cash management, overseeing of register of other employees, cash drops, tips, and change orders.
• Key Holder; ability to open and close the dispensary with personal code given by HR/management.
• Ensure staff members adhere to operational rules and regulations, and policies.
• Provide recommendations and advice on cannabis products, ensuring a positive experience with customers.
• Troubleshoot customers issues as far as payment, account questions, products or identification.
• Perform other duties as assigned.

Sales Associate at Curaleaf (2023-03 – 2024-01)

• Scan/Check to make sure IDs of Shoppers were valid for purchasing.
• Check-in pre-orders/Medical Patients at Front-Desk.
• Hosting on Adult Use floor, insuring patients have a pleasant visit & find the items they're looking for.
• Conduct State Audits with other associates to insure Vault/Inventory is accurate.
• Check out Medical Patients for their order, double-checking all forms of IDs & making sure they're correct/Valid.
• Assist in Vault restock & organization.
• Prepare orders in Vault for Recreational and Medical purchase.
• Organize/Decorate Store floor/Displays.
• Swap roles to accommodate Associate breaks.
• Clean and Organize Dispensary floor.
• Train new associates on Dispensary tasks/roles.

Client Liaison at Spot On Veterinary (2021-04 – 2022-01)

• Greet & Check-in Clients for their Doctors Appointments.
• Coordinate and keep track of multiple Appointments, insuring they begin & end on time.
• Answers E-mails & Messages in a timely manner.
• Authorize deposits for procedures & Cashing out Clients for their visits.
• Help Restrain Pets for Tech's & Doctors for examinations.
• Input Medical Records correctly for Patients.
• Clean and Reset Examinations rooms for Doctors Appointments.
• Answer phone-calls in the Call Center, setting up Drop-Off's, & Hospital Visits.
• Email & Message other Hospitals & Facilities for Files/Records.
• Reschedule Recheck Appointments & Surgeries.
• Train new Client Service Representatives & Liaisons.
• Count/Balance Cash-box for Opening & Closing of facility.

Customer Service Representative at Robert Half (2020-01 – 2020-03)

• Answer all questions pertaining to Exhibitor Profile Dashboard.
• Take incoming phone calls from different Vendors/Different Shows.
• Editing Vendor/Company profiles for upcoming events.
• Add any pertinent information to Company Descriptions.
• Data entry of categories and items for Upcoming shows.

Customer Service Representative at Newtown Veterinary Specialists (2018-09 – 2019-08)

• Greet clients & check them in for appointments.
• Call on technicians for triages in Emergency situations.
• Key-holder and ability to close front desk/lobby.
• Cleaning of examination rooms for appointments and triages.
• Keeping the lobby and front desk organized. Taking out garbage and tidying concession area.
• Call clients to confirm, move or cancel appointments.
• Filing and organizing client information into computer system.
• Help clients set up after-care arrangements for pets.
• Assist clients with bigger pets that may be heavy to carry.
• Call other animal hospitals for patient records and diagnostic tests.
• Attaching records to patients for future appointments or walk-ins through emergency.
• Receive and direct calls in timely, professional manner.
• Assist in clerical duties to help hospital staff in Emergency room.
• Take payments for deposits and other transactions for clients in hospital.

Client Service Coordinator at Cornell University Veterinary Hospital (2018-02 – 2018-09)

• Receive and direct incoming calls in a pleasant and timely manner.
• Welcome clients, vendors and visitors entering the hospital; perform check-in duties.
• Ensure all communication to referring veterinarians are thorough and detailed.
• Collect pertinent information from the client and referring veterinarian before each exam.
• Ensure reception area is clean, organized and ready for patients.
• May assist in clerical duties to support the hospital and staff.
• Required to call for triage and register all incoming emergencies.
• Ensures that all authorization/consent forms, deposits and important client information are completed before services are rendered.

Master Certificate in Cannabis – Cannabis Training University (2018-01 – 2018-02)

Diploma in Audio Engineering & Music Production – Institute of Audio Research (2013-09 – 2014-07)

High school diploma – Stamford High School (2004-09 – 2008-06)