Assistant Manager at Shangri-La (2024-01 – Present)
- Verify customers legal age by checking identification.
- Deliver satisfactory customer service, following sales guides provided by management.
- Ensure compliance with federal, state, and local regulations.
- Perform cleaning duties of facility, ensuring logs are completed.
- Supervise and direct assigned staff activities and rotations of different stations.
- Assist vault members with product orders. Packing orders, and making sure they're stored correctly for pick-up.
- Packing pre-orders for clients who have ordered online.
- Work along-side managers on marketing & promotional activities.
- Maintain the safety standard of the store & following safety guidelines.
- Guide & assist with retail, stocking, delivery intake, and displays.
- Coordinate breaks & lunches for staff members.
- Facilitate sales transactions, ensuring correct discount applications when necessary.
- Cash management, overseeing of register of other employees, cash drops, tips, and change orders.
- Key Holder; ability to open and close the dispensary with personal code given by HR/management.
- Ensure staff members adhere to operational rules and regulations, and policies.
- Provide recommendations and advice on cannabis products, ensuring a positive experience with customers.
- Troubleshoot customers issues as far as payment, account questions, products or identification.
- Perform other duties as assigned.
Sales Associate at Curaleaf (2023-03 – 2024-01)
- Scan/Check to make sure IDs of Shoppers were valid for purchasing.
- Check-in pre-orders/Medical Patients at Front-Desk.
- Hosting on Adult Use floor, insuring patients have a pleasant visit & find the items they're looking for.
- Conduct State Audits with other associates to insure Vault/Inventory is accurate.
- Check out Medical Patients for their order, double-checking all forms of IDs & making sure they're correct/Valid.
- Assist in Vault restock & organization.
- Prepare orders in Vault for Recreational and Medical purchase.
- Organize/Decorate Store floor/Displays.
- Swap roles to accommodate Associate breaks.
- Clean and Organize Dispensary floor.
- Train new associates on Dispensary tasks/roles.
Client Liaison at Spot On Veterinary (2021-04 – 2022-01)
- Greet & Check-in Clients for their Doctors Appointments.
- Coordinate and keep track of multiple Appointments, insuring they begin & end on time.
- Answers E-mails & Messages in a timely manner.
- Authorize deposits for procedures & Cashing out Clients for their visits.
- Help Restrain Pets for Tech's & Doctors for examinations.
- Input Medical Records correctly for Patients.
- Clean and Reset Examinations rooms for Doctors Appointments.
- Answer phone-calls in the Call Center, setting up Drop-Off's, & Hospital Visits.
- Email & Message other Hospitals & Facilities for Files/Records.
- Reschedule Recheck Appointments & Surgeries.
- Train new Client Service Representatives & Liaisons.
- Count/Balance Cash-box for Opening & Closing of facility.
Customer Service Representative at Robert Half (2020-01 – 2020-03)
- Answer all questions pertaining to Exhibitor Profile Dashboard.
- Take incoming phone calls from different Vendors/Different Shows.
- Editing Vendor/Company profiles for upcoming events.
- Add any pertinent information to Company Descriptions.
- Data entry of categories and items for Upcoming shows.
Customer Service Representative at Newtown Veterinary Specialists (2018-09 – 2019-08)
- Greet clients & check them in for appointments.
- Call on technicians for triages in Emergency situations.
- Key-holder and ability to close front desk/lobby.
- Cleaning of examination rooms for appointments and triages.
- Keeping the lobby and front desk organized. Taking out garbage and tidying concession area.
- Call clients to confirm, move or cancel appointments.
- Filing and organizing client information into computer system.
- Help clients set up after-care arrangements for pets.
- Assist clients with bigger pets that may be heavy to carry.
- Call other animal hospitals for patient records and diagnostic tests.
- Attaching records to patients for future appointments or walk-ins through emergency.
- Receive and direct calls in timely, professional manner.
- Assist in clerical duties to help hospital staff in Emergency room.
- Take payments for deposits and other transactions for clients in hospital.
Client Service Coordinator at Cornell University Veterinary Hospital (2018-02 – 2018-09)
- Receive and direct incoming calls in a pleasant and timely manner.
- Welcome clients, vendors and visitors entering the hospital; perform check-in duties.
- Ensure all communication to referring veterinarians are thorough and detailed.
- Collect pertinent information from the client and referring veterinarian before each exam.
- Ensure reception area is clean, organized and ready for patients.
- May assist in clerical duties to support the hospital and staff.
- Required to call for triage and register all incoming emergencies.
- Ensures that all authorization/consent forms, deposits and important client information are completed before services are rendered.
