Change & Release Manager - Liberty Group - South Africa
(2018-11 - 2023-12)
Spearheaded end-to-end change and release management across Simplification Projects and multiple Agile Release Trains (ARTs) in a high-pressure enterprise environment.
- Spearheaded end-to-end change and release management across Simplification Projects and multiple Agile Release Trains (ARTs), coordinating 50+ feature teams and ensuring zero-defect deployments in a high-pressure enterprise environment.
- Owned and optimised the BMC Remedy change release process, designing CRM-aligned workflows that reduced change failure rates and improved audit compliance across the IT organisation.
- Conducted independent research into industry best practices and emerging release methodologies, producing actionable reports and market data insights that informed strategic decisions at the programme level.
- Developed and facilitated Change Management Process Training, upskilling over 30 colleagues on governance standards, Agile ceremonies, and release pipeline tools — driving measurable adoption improvements.
- Created high-quality written communication materials including process guides, executive briefings, and stakeholder updates, ensuring clarity across technical and non-technical audiences.
- Leveraged advanced productivity spreadsheets and reporting dashboards to track release cycles, incident trends, and compliance KPIs, enabling data-driven leadership decisions.
- Organised and hosted cross-team events including release planning ceremonies, retrospectives, and knowledge-sharing workshops — fostering a collaborative team culture across remote and in-office staff.
- Championed problem-solving initiatives within Agile squads, proactively identifying process bottlenecks and implementing solutions that cut average release cycle time by an estimated 20%.
Junior Developer - Liberty Group - South Africa
(2018-08 - 2018-11)
Contributed to the Ilanga Migration Simplification Feature Team in a regulated corporate environment.
- Contributed to the Ilanga Migration Simplification Feature Team, developing critical application reports aligned to business requirements using structured programming practices.
- Gained hands-on exposure to the Software Development Life Cycle (SDLC) within a regulated corporate environment, strengthening technical foundations in data handling and reporting logic.
Business Analyst — Anti Money Laundering (AML) - Liberty Group - South Africa
(2017-08 - 2018-08)
Conducted in-depth investigations and analysis for high-stakes AML compliance projects.
- Conducted in-depth independent investigations and organised complex datasets for high-stakes AML compliance projects, producing comprehensive written reports to support regulatory decision-making.
- Analysed market data and transaction patterns to identify anomalies, translating findings into clear documentation used by legal and compliance leadership.
- Delivered structured analytical outputs that directly informed risk mitigation strategies, demonstrating strong attention to detail and written communication under compliance-critical conditions.
Administration Assistant — Group Solution Team - Liberty Group - South Africa
(2017-02 - 2017-08)
Supported project delivery through precise data management and cross-team coordination.
- Supported project delivery through precise data management, report drafting, and cross-team coordination — building a strong foundation in business process knowledge and time management.
Sales & Marketing Manager - Fantasy Rides Customs
(2016-04 - 2016-10)
Designed and executed digital marketing campaigns and managed front-of-house operations.
- Designed and executed digital marketing campaigns across social media platforms, increasing brand visibility and driving inbound enquiries through targeted promotional content.
- Managed front-of-house operations, stock control, and minor build coordination — demonstrating versatility across sales, marketing, and operational functions.
Junior Mechanic - The Snake Pit
(2018-08 - 2018-09)
Contributed to high-profile restoration projects.
- Contributed to high-profile restoration projects (including an AC Cobra build), applying disciplined time management and precision to meet exacting project specifications and deadlines.
