Milein Mollentze

IT Support Specialist with 10+ years of experience delivering end-user support, network infrastructure, and digital workplace solutions across enterprise, mining, and multi-site retail environments. Skilled in Microsoft 365, Azure, networking, and endpoint security, with a proven record of streamlining device deployment, resolving complex technical issues, and keeping distributed operations running. Microsoft- and Cisco-certified, customer-focused, and equally effective working independently or within a team.

Onsite IT Specialist at HCL Technologies - Anglo American / Valterra Platinum Smelters (2024-08 – Present)

• Provide responsive support for desktops, laptops, mobile devices, and peripherals across Windows, macOS, and Linux environments.
• Image, configure, and deploy new and replacement devices, streamlining onboarding and hardware refresh cycles.
• Administer Microsoft 365, Teams, and SharePoint; manage user accounts, access rights, and permissions per security protocols.
• Troubleshoot network connectivity (TCP/IP, DNS, DHCP, Wi-Fi), configure Cisco switches and access points, and manage ACKSYS Airlink devices.
• Respond to endpoint security incidents and lead cybersecurity awareness training to build a security-conscious culture.
• Log and prioritize incidents in ServiceNow, author SOPs, and produce weekly support and performance reports.

Independent IT Consultant at Freelance - Anglo American Platinum (Mogalakwena Mine) & SLA Clients (2023-06 – 2024-07)

• Delivered IT support to four SLA clients, including preventative maintenance, ticket resolution, and Microsoft 365 onboarding.
• Configured Canon multifunction printers and secure scanning across networked laptops for the Mogalakwena Mine site.
• Verified offsite backups and installed and upgraded local network cabling.

Remote Support Technician at Cashbuild Ltd - National Retail Chain (2019-12 – 2023-06)

• Provided advanced remote support to head-office and branch users following Cashbuild's acquisition of P&L Hardware.
• Troubleshooting, installed, and configured PCs and servers across branches; supported Windows 10/11, Microsoft 365, OneDrive, and Teams.
• Administered Exchange Online user profiles and managed standardized email signatures via Exclaimer.
• Escalated tickets to resolver groups in BMC Helix and planned and implemented IT projects.

IT Support Technician at P&L Hardware - Building-Industry Supplier (2013-07 – 2019-12)

• Delivered Tier 1 & 2 support by phone and on-site for 60+ retail branches, including scheduled monthly site visits.
• Performed new-branch installations and designed cost-effective network layouts.
• Installed and maintained IQ Retail POS systems and peripherals (Digipos, Epson, Honeywell, Voyager scanners).
• Created and edited SQL scripts; deployed and updated antivirus across the network.
• Installed and maintained CCTV systems and serviced a wide range of printers (HP, Canon, Brother, Xerox, Konica Minolta, and more).
• Managed tickets in Spiceworks and maintained the asset register and inventory.

Junior Cabling & Installations Engineer at CEB Maintenance - Third-Party Retail Maintainer (2012-05 – 2013-02)

• Executed large-scale network infrastructure installations (Cat5e/6/6a, fiber, wireless) and structured cabling.
• Installed and mounted server cabinets; performed testing, inspection, and reporting of data and fiber networks.
• Diagnosed physical network failures and advised clients on potential site risks.

Onsite Administrator / Systems Engineer at Phuti Funeral Ministries Group (2011 – 2013)

• Configured, deployed, and supported Windows/Macintosh workstations, laptops, printers, and mobile devices.
• Supported Microsoft Server 2003/2008 hardware and POS systems; performed daily maintenance and backups.

High School Diploma