Millie Riding

Project & Delivery Manager with nearly a decade of experience delivering large scale infrastructure projects from planning through to successful delivery. Trusted to lead teams, build lasting relationships with clients, stakeholders and delivery partners, while consistently delivering against challenging targets and deadlines. Health and safety is at the heart of everything I do, alongside delivering quality, maintaining efficiency and achieving the best possible outcome for customers and the wider business.

I take pride in taking ownership, solving problems and going the extra mile to ensure every project is delivered successfully.

Delivery Manager at M Group Technology & Communications (2024-01 – Present)

• Lead the delivery of a major fibre infrastructure programme serving 20,000+ premises every quarter, planning work to maintain steady progress throughout the programme and consistently delivering ahead of quarterly targets.
• Lead, coach and develop two Supervisors, multiple subcontract partners and engineering teams across a large geographical area, building trusted relationships that drive collaboration, accountability and high performance.
• Regularly cover Project Manager responsibilities, including project planning, resource management, stakeholder communication, programme reporting and overall project delivery.
• Created an interactive Microsoft Excel project tracker from the ground up, bringing together live KPIs, project progress, engineering drawings, civils information, photographs and forecasting into one central platform, giving everyone involved a clear, real-time view of project performance.
• Identify risks early, remove barriers to delivery and continuously improve the way projects are managed, ensuring work remains on schedule while maintaining exceptional quality, safety and customer satisfaction.

Fibre Supervisor at M Group Technology & Communications (2022-01 – 2024-12)

• Managed the safe and successful delivery of fibre infrastructure projects, coordinating subcontractors, civils teams and engineers to consistently deliver against programme targets.
• Carried out quality audits, safety inspections and compliance checks, proactively identifying risks and implementing practical solutions to keep projects on schedule.
• Built strong working relationships with Openreach, contractors and internal stakeholders to improve build quality, operational performance and delivery efficiency across multiple workstreams.
• Coached and supported delivery teams while regularly covering Delivery Manager responsibilities, including project planning, contractor management and operational leadership.

Learning & Development Trainer at Openreach (2018-01 – 2022-12)

• Designed and delivered technical training programmes for apprentices and experienced engineers, supporting the rollout of Openreach's national fibre network.
• Maintained a consistent 5-star delegate feedback rating by creating engaging, practical training and providing tailored one-to-one coaching.
• Built trusted relationships with trainees, helping them develop the confidence, technical capability and practical skills needed to succeed in the field.
• Continuously improved training methods while maintaining exceptional quality and health and safety standards.

Acting Patch Lead at Openreach (2018-01 – 2022-12)

• Supported senior managers in improving operational performance across service, quality, compliance and customer satisfaction.
• Chaired daily operational meetings, reviewed team performance and coordinated improvement plans with senior stakeholders.
• Resolved operational issues in real time while working collaboratively across multiple departments to achieve the best customer outcomes.

Regional Safety Lead at Openreach (2018-01 – 2022-12)

• Worked with senior leaders to improve health and safety processes, reporting and communication across the region.
• Led safety meetings, promoted best practice and introduced practical improvements that strengthened engagement and safety awareness.
• Created communication platforms that connected field teams, office staff and management, encouraging collaboration and continuous learning.

Level 2 NVQ Diploma in IT & Telecommunications