Customer Account Manager at Homemakers Furniture (2024-02 – Present)
- Assist customers with order processing, shipment tracking, and returns or exchanges.
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
- Assisting in warranty claim processes
Presentation Team Member at Target (2022-07 – 2024-02)
- Maintain salesfloor planograms
- Reconfigure store fixtures to different sales plan designations
- Read and comprehend printed sale plan schematics
Online Order Fulfillment at Target (2021-09 – 2024-02)
- Efficiently finds item on sales floor and stock room
- Knowledge of safety standards for products
- High performance under time sensitive tasks
- Professional engagement with customers for product locations
- Product knowledge engagement with customers for products personally used
Cashier/Customer Service at Nebraska Furniture Mart Inc. (2019-06 – 2021-04)
- Enter and submit customer information including social security number, employment information and wage information into a DOS system for pre-approvals on finance accounts.
- Read and record total shown on cash register tape and verify against cash on hand
- Verify multiple streams of data. Verifying data between internal communications and communication to external entities.
- Promptly and professionally answer phone calls. Transfer callers to staff and/or voicemail system relay in-house announcements or call individuals to phone.
Full Time Athlete at Nike (2017-10 – 2019-06)
- Assist customers with questions about product and ensure satisfaction with visiting the store.
- Maintaining awareness of customer presence in store and department to ensure prevention of theft or potential theft.
- Properly handle return of merchandise to ensure no losses to company.
- Providing personal interactions with customers to ensure satisfied experience.
Delivery Driver at Panera Bread (2017-07 – 2017-10)
- Safely transport goods from one location to another
- Follow predetermined routes and schedules
- Ensure accuracy and completeness of deliveries
- Handle loading and unloading of items
- Maintain vehicle cleanliness and perform routine maintenance checks
- Provide excellent customer service during deliveries
- Adhere to traffic laws and regulations
- Keep accurate records of deliveries and expenses
Security Officer at Prairie Meadows Racetrack and Casino, Inc. (2016-12 – 2017-07)
- Monitor and patrol casino premises to prevent theft, vandalism, and other criminal activities
- Enforce casino rules and regulations to maintain a safe and secure environment for patrons and staff
- Respond promptly to security incidents, alarms, and disturbances
- Escort high-value assets, such as cash and chips, within the casino
- Assist with crowd control during busy periods and special events
- Liaise with law enforcement agencies and provide testimony in legal proceedings when necessary
Asset Protection Associate at Best Buy (2016-07 – 2016-12)
- Collaborated with law enforcement agencies to report or investigate crimes.
- Inspected buildings, equipment, or access points to determine security risks.
- Maintained documentation or reports on security-related incidents or investigations.
Inventory Specialist at Best Buy (2015-06 – 2016-07)
- Receive, unload, and store incoming merchandise accurately and efficiently
- Prepare outgoing shipments by picking, packing, and labeling products
- Maintain a clean and organized warehouse environment
- Perform inventory counts and reconcile discrepancies
- Operate warehouse equipment such as power stacks and pallet jacks safely and effectively
- Assist with inventory management tasks, including restocking shelves and restocking returns
- Follow safety protocols and procedures to prevent accidents and injuries
- Collaborate with team members to meet productivity and quality standards
Presentation Expert at Target
