Milvia Ramos

Experienced Accounting Supervisor with 12 years' experience across all facets of administration, including billing, requisition billing, AP, AR, collections, compliance, and financial reporting. Skilled in client relations and office management, driving efficiency and client satisfaction. Seeking a dynamic organization to leverage my expertise and support ongoing professional growth.

Accounting Department Supervisor - PAVILION, A DIVERZIFY COMPANY

(2014-04 - 2026-04)

• Supervised and developed an accounting team, managing daily operations and fostering collaboration to achieve departmental goals
• Accounts payable/receivable, G/L management, bank accounts, check runs and expense report management
• Responsible for all bank deposits and check runs
• Responsible for all customer billing, including requisition billing, vendor inquiries and vendor payments
• Duties include creating WIP reports and running weekly WIP meetings with the Account Executive to review job costs and expense charges
• Led the collection efforts for all past due balances, ensuring timely resolution
• Led weekly collection meetings with the Project Accountants, mentoring team members, and implementing strategies that improved cash flow performance
• Responsible for all compliance, including Lien Waivers, Lowe-Tier Lien Waivers, Certified Payroll, Prequalification submissions, and Sales contract reporting for state and government construction work
• Ensured state and local tax compliance by monitoring and making required filings on a timely basis
• Assisted with hiring, onboarding, and training new team members, contributing to a collaborative and high-performing work environment
• Assisted the VP of Finance and CFO with the month-end and year-end close process
• Demonstrated independent initiative and accuracy while leading and motivating the team, building consensus, and consistently achieving shared objectives

AP/AR Clerk - S&D FINANCIAL SERVICES

(2011-02 - 2014-01)

• Verified and processed vendor invoices, ensuring accuracy and proper authorization for payment
• Scheduled and prepared disbursements, including checks or electronic payments
• Resolved discrepancies by investigating documentation, issuing adjustments, or stopping payments
• Prepared and sent invoices to customers, ensuring accurate billing
• Monitored and collected overdue accounts, contacting customers regarding insufficient payments
• Reconciled customer accounts and resolved discrepancies

Debt Settlement Manager - PREFERRED FINANCIAL SERVICES

(2003-07 - 2014-01)

• Performed individual members' needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
• Mentored and supported less experienced team members, fostering professional growth and team cohesion
• Educated members on the debt analyzer and money manager tools
• Utilized extensive skip tracing tactics, such as Lexis/Nexis and Accurint, to locate members' addresses and phone numbers
• Consistently exceeded monthly targets
• Assisted with strategic planning for developing sales and lead generation

Debt Collector - CAMBECE LAW OFFICE

(1998-01 - 2003-06)

• Kept track of assigned accounts to identify outstanding debts
• Planned course of action to recover outstanding payments
• Located and contacted debtors to inquire about their payment status
• Negotiated payoff deadlines or payment plans
• Investigated and resolved discrepancies
• Handled questions or complaints
• Updated account status and database regularly
• Complied with requirements when legal action was unavoidable

Bachelor's Degree - BA, Accounting - Salem State University