Mindy Guereca

Dependable and experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and committed to delivering patient care and enhancing team performance.

Patient Service Representative at Wellmed at Burelson (2013-08 – 2026-03)

• Managed patient scheduling and appointment confirmations.
• Verified insurance eligibility and coverage for patients.
• Handled patient concerns with professionalism and empathy.
• Maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Entered patient demographics and insurance information data into EMR.
• Took copayments, balanced deposits and credit card payments each day.
• Order supplies for the office.
• Trained new staff, providing support, and improving team performance.
• I was a Lead PSR from 2020 - 2026

Medical Assistant – ATI Trade School

High School Diploma – Arlington Heights High School