Miracle Pittman

Detail-oriented and dependable professional with experience in correctional security, customer service, and administrative support. Proven ability to maintain safety, manage high-pressure situations, and communicate effectively with diverse populations. Strong background in documentation, problem-solving, and public interaction.

Correctional Officer at Apalachee Correctional Institution (2025-03 – 2025-06)

• Maintained safety and security of correctional facility
• Monitored inmate behavior and enforced institutional rules
• Prepared clear, detailed incident reports
• Responded effectively in high-pressure situations

OPS Security Representative at Florida Commerce (2024-03 – 2025-03)

• Managed inbound calls regarding unemployment benefits and claims
• Assisted individuals with applications and issue resolution
• Documented interactions and escalated complex concerns
• Delivered professional and empathetic customer service

Correctional Officer at Gadsden Correctional Institution (MTC) (2022-08 – 2024-02)

• Supervised inmates in accordance with policies and procedures
• Conducted security checks and maintained order
• Escorted inmates safely within and outside the facility
• Collaborated with staff to ensure a secure environment

Full-Time Student – Medical Billing & Coding at Ultimate Medical Academy (Hybrid/Online) (2017-08 – 2022-08)

• Completed coursework toward Associate's Degree
• Learned medical terminology, insurance processes, and documentation
• Developed strong organization, accuracy, and time management skills

Housekeeper at Tallahassee Memorial Hospital (Sodexo) (2021-03 – 2021-06)

• Maintained cleanliness in hospital environment
• Followed strict sanitation and safety guidelines
• Ensured patient areas were clean and orderly

Server / Customer Service at Waffle House (2019-09 – 2019-12)

• Provided fast and accurate service in high-volume setting
• Delivered excellent customer service
• Handled payments and maintained clean dining areas

Cashier / Customer Service at Burger King (2018-11 – 2019-04)

• Processed transactions accurately
• Assisted customers and resolved issues
• Maintained cleanliness and followed procedures

Stocker at Walmart Supercenter (2017-06 – 2017-08)

• Stocked shelves and organized inventory
• Tracked inventory using handheld devices
• Assisted with shipments and store operations

Associate's Degree in Medical Billing & Coding – Ultimate Medical Academy

High School Diploma – Amos P. Godby High School