Kaybelle Moreto

Dedicated Customer Service Representative with a strong background in managing high-pressure situations and resolving customer inquiries. Expertise in critical thinking and time management ensures efficient handling of escalated calls, leading to improved customer loyalty and satisfaction.

Customer Service Representative - SAGILITY PH - Plaza E Building, Alabang, Muntinlupa City

(2023-08)

• Managed high-volume call traffic, ensuring quality service standards were consistently met.
• Resolved customer inquiries through effective communication and problem-solving strategies.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
• Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
• Managed and handled benefits verification, claims processing, billing, grievances, and appeals.

Bachelor of Arts - English Language Studies - Cavite State University- Main Campus (2022-08) Indang, Province Of Cavite, Philippines