Care Coordinator / Patient Navigator (SOMOS / Unite Us Platform) at JEMcare (2025-03 – Present)
- Conducted comprehensive SDOH assessments using the Unite Us platform, identifying barriers related to housing instability, food insecurity, transportation, and financial hardship.
- Led end-to-end management of closed-loop referrals, ensuring services were initiated, tracked, and successfully completed with documented outcomes.
- Increased closed-loop referral completion rates through consistent follow-up, cross-agency coordination, and barrier resolution strategies.
- Coordinated care across multidisciplinary teams and community-based organizations to ensure seamless service delivery and continuity of care.
- Managed a high-volume caseload, prioritizing urgent and high-risk cases while maintaining compliance with program and regulatory standards.
- Proactively followed up with members and providers to resolve delays and close gaps in care, improving referral completion rates.
- Performed targeted outreach (phone, SMS, email) to engage hard-to-reach populations and increase screening and enrollment completion.
- Maintained accurate, audit-ready documentation of screenings, referrals, and outcomes within the platform.
- Monitored referral pipelines and identified workflow inefficiencies, contributing to improved turnaround times and operational effectiveness.
- Educated members on available community resources, empowering them to navigate and access essential services independently.
- Ensured strict adherence to HIPAA and confidentiality standards in all patient interactions and documentation.
Intake Coordinator at Marks Home Care (2024-06 – 2025-03)
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry through thorough verification processes and attention to detail.
- Completed intake assessment forms and filed client charts.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Maintained accurate records and documentation, ensuring timely processing of reimbursements.
- Facilitated effective communication between patients, caregivers, and healthcare professionals.
- Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.
CDPAP Coordinator at Marks Home Care LLC. (2019-03 – 2024-06)
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Managed a diverse caseload of patients with varying needs, ensuring personalized attention and care coordination for each individual.
- Mitigated potential risks through proactive identification and resolution of any discrepancies or issues in documentation.
- Scheduled daily and weekly care hours for client caseload.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Transported clients to and from medical appointments with safety and efficiency.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained accurate records and documentation, ensuring timely processing of reimbursements.
- Facilitated effective communication between patients, caregivers, and healthcare professionals.
- Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.
Logistics Coordinator at EZ Worldwide Express (2018-09 – 2024-01)
Recognized as Employee of the Year for performance & service excellence.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Implemented systems and procedures for accurate data collection and reporting.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
Front Desk Receptionist at Ramada Inn (2016-01 – 2019-10)
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Computed guest billings and posted charges to room accounts.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed basic maintenance and repair on office and facility equipment and escalated major issues to superior for timely resolution.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Assistant Banquet Manager at M & S Foods (2015-12 – 2019-07)
- Responsible for supervising daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality.
- Plan and confirm all specific requirements and expectations concerning events.
- Booked and coordinated all events.
- Created marketing plans for promoting banquets and weddings.
- Redesigned wedding and banquet packages reflecting proper pricing.
- Maintained monthly alcohol and non-alcohol inventory.
- Managed $25,000.00 budget.
- Hired and trained all FOH applicants for restaurant and banquet facility.
- Supervised banquet associates including captains, servers, and bartenders.
Day Care Manager at Rose Day Care (2015-02 – 2018-08)
- Supervised a staff of four teachers with a clientele of 13 children.
- Oversaw Human Resources and accounting including budgeting, hiring, payroll, and more.
- Implemented and maintained a filing system for confidential information of all students.
- Developed goals for the organization and established an age appropriate curriculum for children ranging from (7 wks.) to (13) years of age.
- Promoted the organization to keep a progressive census of children.
- Maintained compliance with state guidelines.
- Cultivated new business through networking with clientele.
- Ensured pet safety and comfort with daily sanitization of boarding facility.
- Facilitated pets' bi-daily feedings and medication administration.
- Familiarized new employees with work protocols and processes.
- Secured indoor and outdoor premises to protect children under care.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Improved group and individual behavior with positive management strategies.
- Organized and planned age-appropriate lessons involving reading, crafts, music and literature.
- Established and enforced modern educational standards to support student needs.
- Recruited and trained top-quality educators and support staff to maximize program success.
