Miranda Hodgkiss

Recent Business Administration graduate with over five years of experience in retail operations, customer relations, and process improvement. Proven ability to strengthen customer relationships, minimize inventory loss, increase customer retention and departmental sales growth. Skilled in Microsoft Office Suite, Excel, and Tableau with strong critical thinking, detail oriented, and systematical skills.

Seeking an administrative or operations position to support and drive a business to reach its goals by applying my knowledge and analytical skills.

Cake Decorator - McCaffrey’s - Doylestown/New Hope, PA

(2023-04 - 2026-09)

• Established a better process to increase customer retention by maintaining a reliable and authentic customer relationship experience
• Trained new employees to be more efficient and cost-effective when creating production and managing time wisely
• Developed new operating procedures to reduce shrinkage, decreasing overall inventory loss by 5% in a one-year span
• Improved department sales revenue by 15% exceeding the standard for cakes to a greater skill level
• Communicated to various vendors multiple times a week when ordering inventory and supplies
• Managed inventory operations on highly demanded items by completing a comprehensive physical count daily

Bachelor of Business Administration - Business Management - Temple University – Fox School of Business (2026-05)

Associate of Biomedical Sciences - Bucks County Community College (2021-05)