Scorer (Seasonal) at Data Recognition Corp. (2025-01 – Present)
- Maintained confidentiality and security of sensitive information by following established protocols
- Achieved consistently high productivity levels while maintaining accuracy standards in fast-paced work environments
- Demonstrated strong attention to detail
- Closely followed company and state guidelines while assigning scores based on established rubrics
- Awarded Scorer Recognition for 2025 and 2026
Seasonal Retail Sales at Cracker Barrel (2025-10 — 2026-01)
- Processed retail purchases and restaurant dining tickets, accurately handling cash and gift cards to ensure smooth transactions and customer satisfaction.
- Greeted every guest entering the store and recommended current sales on merchandise, driving increased sales and positive guest experiences.
- Maintained till balance with precision, preventing discrepancies and supporting financial accuracy.
- Upsold products to guests throughout the store and at the register, increasing average transaction value and store revenue.
- Encouraged guests to sign up for a Cracker Barrel membership, surpassing other stores' membership counts and boosting customer loyalty.
- Ensured guest satisfaction and deescalated challenging behavior, maintaining a welcoming and positive environment.
Seasonal CSR at Conduent, Humana (2024-08 – 2024-10)
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Received and maintained a 100% customer satisfaction rating
- Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
- Maintained strict confidentiality regarding patient information according to HIPAA regulations
Digital Associate at Walmart (2021-09 – 2023-02)
- Fast-paced, high-pressure environment. Fulfilled time-sensitive customer orders and performed efficiently both independently and cooperatively.
- Met and exceeded metric goals for efficiency and accuracy. Achieved an item fulfillment rate of over 90%.
- Offered product recommendations and locations to better customer experience.
- Checked in customers over the phone and resolved any complaints that arose in a friendly manner.
