Miranda Tobiness

An operations-focused professional combining hands-on HVAC technical expertise with high-level office management and dispatch experience. Proven capability in streamlining field operations, optimizing route logistics, automating administrative workflows, and maintaining strict safety and quality standards under high-volume demand. Expert in fleet coordination, route optimization, emergency call triaging, and bridging communication between technicians, clients, and management.

Hands-on background in HVAC and construction systems with a focus on compliance, quality control, and safety protocols. Experienced in daily office management, process streamlining, and implementing software solutions to improve team productivity and handle seasonal pressure.

Insulation Installer - Butte Insulation - Butte, MT

(2024-04 - 2025-12)

• Installed insulation materials in residential and commercial buildings, ensuring proper coverage and energy efficiency
• Collaborated with construction teams to determine insulation needs based on building plans and specifications
• Applied vapor barriers and sealants to prevent moisture buildup and ensure optimal insulation performance
• Operated machinery such as blowers or sprayers to distribute loose-fill or spray foam insulation
• Maintained a clean work area by removing debris, excess materials, and packaging after completing installations
• Adhered to safety protocols at all times, including the use of personal protective equipment (PPE)
• Ensured compliance with local building codes and regulations during installation processes

Detailer - Leskovar Honda - Butte, MT

(2024-12 - 2025-05)

• Performed thorough cleaning and detailing of vehicles, including interior vacuuming, upholstery shampooing, and exterior washing
• Cleaned and conditioned leather seats to maintain their quality and prevent cracking or fading
• Cleaned windows inside out for a streak-free finish
• Detailed engine compartments by degreasing components and applying dressing for a clean look
• Maintained inventory of detailing supplies such as cleaners, polishes, brushes, towels, etc
• Provided exceptional customer service by addressing any concerns or questions related to the detailing process
• Managed multiple tasks efficiently in a fast-paced environment while maintaining attention to detail

Sales Associate - Bootlegger Liqour - Granbury, TX

(2023-04 - 2024-04)

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
• Processed customer transactions accurately and efficiently using the point-of-sale system
• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
• Participated in regular training sessions to stay updated on product knowledge, sales techniques, and company policies
• Implemented upselling strategies
• Consistently achieved monthly sales targets by utilizing effective communication skills

Plumber - Verday Home Solutions - San Diego, CA

(2021-03 - 2023-04)

• Installed, repaired, and maintained plumbing systems in residential and commercial buildings
• Performed inspections to identify plumbing issues and determine appropriate solutions
• Ensured compliance with building codes and regulations during all plumbing installations and repairs
• Replaced faulty pipes, valves, faucets, fixtures, and other plumbing components as needed
• Collaborated with other tradespeople such as electricians or HVAC technicians when necessary for complex projects requiring multiple skill sets
• Provided excellent customer service by addressing client concerns professionally and resolving any issues that arose during the job process

Office Manager - Five Peaks Jiu Jitsu - San Diego, CA

(2021-03 - 2022-04)

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Streamlined the invoice processing system by implementing an automated software solution

Manager/Dispatch/Technician - Mountain View Comfort - Colorado Springs, CO

(2015-05 - 2019-01)

• Installed, repaired, and maintained heating, ventilation, and air conditioning (HVAC) systems in residential and commercial buildings
• Performed routine maintenance tasks such as cleaning filters, checking electrical connections, and lubricating moving parts to ensure optimal system performance
• Diagnosed HVAC system malfunctions using diagnostic tools and equipment to identify the root cause of issues
• Coordinated and dispatched a fleet of 25 vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Assign service calls based on technician expertise, geographic location, and urgency while keeping travel time and fuel consumption to a minimum
• Field incoming customer calls, quickly determining whether an issue requires immediate dispatch (e.g., total heat failure in freezing temperatures) or routine maintenance
• Monitor field technicians via GPS and Field Service Management (FSM) platforms, making dynamic adjustments when jobs run over time or urgent calls come in
• Provide clients with accurate technician ETAs, appointment confirmations, and proactive updates if delays occur
• Open, update, and close service tickets, ensuring diagnostic notes, customer history, and repair details are accurately logged
• Check with inventory leads or supply houses to ensure technicians have the required replacement parts and equipment prior to arriving on site
• Invoicing & Billing Preparation: Collect completed job records from technicians, verify labor hours and parts used, and route ticket details to accounting for final billing
• General understanding of system components (heat pumps, air handlers, compressors, and thermostats) to accurately estimate job scope and priority
• Hands-on experience with industry dispatch and CRM tools such as ServiceTitan, Housecall Pro, or QuickBooks
• Ability to maintain clear communication and rapid decision-making during high-volume seasonal demand spikes (extreme heatwaves and winter freezes)

Associate of Science - Montana Tech University of Montana (2012-08 - 2012-12)

General (High School) - Butte High School (2008-08 - 2012-06)