Mireja Lassio

Enforced company policies and regulations with employees. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader - Panda Express - Chandler, AZ

(2021-08)

• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Completed cash and credit card transactions accurately using POS software.
• Monitored food inventory and supplies to prevent waste.
• Served consistent portions following recipes and control standards.

Registered Behavior Technician & ABA Therapist - Hopebridge Autism Therapy Center - Chandler, AZ

(2023-08 - 2023-12)

• Used Rethink to document patient information, progress notes, and treatment plans.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Learned specialized behavior approaches to implement behavioral strategies.
• Provided therapeutic activities to assist with patient development.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

High School Diploma - Paradise Valley High School (2023-05)