Miriam

Detail-oriented and dedicated administrative professional with experience in licensing operations, customer service, healthcare support, records management, and office administration. Skilled in handling confidential information, processing documentation, assisting clients, and maintaining accurate records in fast-paced environments. Strong communication, organizational, and problem-solving abilities with proficiency in Microsoft Office Suite and database management systems.

Licensing Analyst - State of Indiana – Professional Licensing Agency - Indianapolis, IN

(2021-12)

• Process professional licensing applications accurately and efficiently.
• Utilize Inkless systems for fingerprint processing and verification.
• Provide excellent customer service through phone and email communication.
• Scan and maintain documents within the agency database system.
• Assist applicants with licensing procedures, documentation, and compliance requirements.
• Maintain confidentiality while handling sensitive records and information.

Home Health Aide - Larris-Ify Home Care LLC - Indianapolis, IN

(2020-06 - 2023-07)

• Assisted patients with daily living activities and personal care support.
• Prepared meals according to patient dietary restrictions and nutritional needs.
• Provided transportation to medical appointments and other essential activities.
• Maintained daily reports documenting patient care and activities.
• Assisted clients with medication reminders and wellness monitoring.
• Performed light housekeeping duties to maintain a safe and comfortable environment.

Administrative Assistant - State of Indiana – Records and Archives - Indianapolis, IN

(2022-10 - 2022-12)

• Retrieved and archived records for various state agencies.
• Scanned and organized documents for digital recordkeeping.
• Responded to customer inquiries via phone and email.
• Assisted with administrative support and records management tasks.

Warehouse Associate - Amazon Fulfillment Warehouse - Indianapolis, IN

(2017-06 - 2018-09)

• Performed inventory alignments to improve stock accuracy and operational efficiency.
• Assisted with inventory reporting and continuous improvement initiatives.
• Maintained strong communication with management and team members.
• Assisted in resolving customer and inventory-related issues.
• Communicated operational concerns and updates to supervisors.

Maintenance Department Personnel - Hesston College - Hesston, KS

(2015-08 - 2017-05)

• Ensured building equipment and facilities functioned properly.
• Maintained cleanliness and upkeep of student living areas.
• Collaborated with the facilities department to address maintenance concerns.
• Reported damaged equipment and facility issues for repair.

Customer Service Representative - Traveland Nigeria - Imo, Nigeria

(2012-08 - 2015-05)

• Assisted clients with travel arrangements, reservations, and package tours.
• Performed clerical and administrative duties related to travel documentation.
• Delivered professional customer service to clients in person and over the phone.
• Utilized lead management tools to cultivate new and repeat business.
• Supported travel agents with daily administrative tasks and scheduling.

Master of Science - Management Information Systems - Indiana State University (2021 - 2023)

Associate Degree - General Studies - Hesston College (2015 - 2017)

Bachelor of Science - Library and Information Science - Imo State University (2008 - 2012)

High School Diploma - Federal Government College (2002 - 2007)