Mirian Sosa

Detail-oriented and adaptable administrative professional with over 8 years of experience in front-of-house operations, organizational logistics, and high-volume communication. Skilled in managing fast-paced environments, coordinating schedules, and implementing efficient operational systems. Proven ability to maintain strict safety, confidentiality, and security protocols while delivering exceptional service to diverse audiences.

Teacher - Study Buddies

(2018-01)

• Enforced strict visitor check-in, identity verification, and security compliance protocols for 30+ daily guest to maintain a secure and accountable facility at all times.
• Step in to perform high-level administrative duties, including managing facility operations, coordinating schedules, and overseeing daily entry logs.
• Serve as the primary point of contact for families, staff, and external visitors, delivering clear communication and resolving inquiries with exceptional care.
• Balance student supervision, administrative record-keeping, and daily facility organization in a high-volume environment.

Sunday School Teacher Coordinator (Volunteer) - Local Community Church

(2018-01 - 2025-01)

• Designed and implemented digital roster and visitor-logging systems to ensure full accountability, attendance tracking, and operational organization.
• Spearheaded a total organizational overhaul of the Sunday School program by implementing structured administrative systems modeled after early childhood standards.
• Coordinated 15+ teacher schedules, managed databases, and oversaw facility preparation for weekly programs.
• Acted as the primary liaison between leadership, volunteer staff, and families, ensuring seamless operations and safety compliance.

Customer Service Specialist - Buy Buy Baby

(2018-01 - 2019-12)

• Provided front-line customer support in a fast-paced retail setting, resolving up to 100+ daily inquiries with professionalism and efficiency.
• Managed POS transactions, returns, and customer accounts while maintaining complete accuracy in cash handling and record keeping.
• De-escalated customer concerns effectively to maintain high satisfaction and seamless store operations.