Oncology Patient Care Specialist at Memorial Cancer Institute (2024-06 – Present)
- Orchestrated end-to-end oncology care coordination, ensuring timely alignment of treatment plans, infusion scheduling, and pharmacy readiness to support seamless patient care.
- Served as a central liaison between patients, providers, and pharmacy teams, proactively resolving barriers and maintaining continuity throughout the treatment journey.
- Managed complex scheduling and authorization workflows, ensuring compliance with clinical protocols while optimizing efficiency and patient experience.
- Delivered high-touch patient support by guiding individuals through each stage of care, reinforcing adherence to treatment plans and enhancing overall care outcomes.
- Supported the needs of 80+ oncology patients weekly in a high-volume care environment, ensuring timely coordination, treatment progression, and seamless communication across multidisciplinary teams.
Infusion Coordinator at Sylvester Comprehensive Cancer Center (2022-02 – 2024-05)
- Managed high-volume inbound and outbound patient communications, accurately documenting and relaying messages to clinical and administrative teams.
- Coordinated infusion appointments while collaborating with multiple departments to address scheduling conflicts.
- Collaborated with physicians, nurses, and support staff to streamline daily workflows and maintain continuity of patient care.
- Maintained and safeguarded confidential patient information in full compliance with HIPAA regulations.
Senior Executive Administrative Assistant at Syneos Health (inVentiv) - GSK Pharmaceuticals (2019-09 – 2022-01)
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Strategically coordinated the calendars of our 3 executive members, ensuring effective scheduling of meetings and appointments
- Monitored office supplies to order and replenish stock when necessary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted staff morale through effective recognition programs that acknowledged employee achievements regularly.
- Ensured a well-maintained office environment through inventory management, equipment maintenance, and space organization.
Medical Records Specialist at Larkin Community Hospital Palm Springs Campus (2017-04 – 2019-09)
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Experience in scheduling for any walk-in or established patients depending on the dates requested for any medical records while adhering to dept. protocols.
- Processed medical records requests from outside providers according to facility, state, and federal law while obtaining necessary signatures for release forms.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Main gap between the Coding and Billing department; using EMR system to input what medical services the patient received on DOS. Depending on the status patient is categorized as either Observational/Inpatient.
- Managed electronic medical records for 150-300+ patients.
