Account Specialist I
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Dynamic retail and financial services professional with 6+ years of experience in leadership, customer relations, accounting, and operations management. Skilled in team supervision, financial processes, sales growth, and delivering high-quality customer experiences in fast-paced environments.
Account Specialist I - JPMorgan Chase
(2025-06 - 2026-02)
Managed high-volume financial service calls, resolved customer concerns, processed transactions, and maintained compliance with regulatory standards.
Store Manager - Dunkin Donuts
(2024-04)
Led a 20-person team, improved operational efficiency, managed budgeting and inventory control, and supported revenue growth through customer-focused strategies.
Accountant & Sales Service Assistant - Buena Suerte Newspaper
(2020-06 - 2023-07)
Handled accounting operations, invoicing, billing support, and financial reporting while ensuring client satisfaction and compliance.
Front Desk / Sales / Cashier & Manager - Repuestos Leon CA
(2019-01 - 2020-01)
Managed customer service, inventory tracking, sales operations, and financial records in a high-volume retail environment.
Law Studies - Rafael Urdaneta University (2019)
