Supervisor / Collections - FIRST Insurance Funding Corp
(2024-10)
- Manage a team of six collection representatives and their collection portfolios
- Prepare performance reports and presented collection metrics to upper management
- Conduct employee evaluations, disciplinary actions, and performance improvement plans
- Motivate team members to meet or exceed monthly collection goals
- Handle escalated customer concerns and negotiated complex payment arrangements
- Analyze portfolio data to identify trends and optimize collection strategies for higher recovery performance
- Align team communication and objectives, strengthening execution of collection strategies across departments
Collections Specialist - FIRST Insurance Funding Corp
(2021-07 - 2024-10)
- Monitored aging reports and prioritized overdue accounts for collection activity
- Met or exceeded monthly recoveries and productivity goals
- Assisted customers in finding workable financial solutions to avoid further delinquency
- Managed a portfolio of 300-600 canceled policies
- Prepared reports on collection activity and account performance metrics
Project Coordinator - Richelieu
(2015-03 - 2020-10)
- Assistant to entire sales staff, sales manager and product managers
- Seek & set up new business opportunities
- Heavy telephone & email communication with fabricators & general contractors
- Maintained budgets, margins & pricing to sales reps
- Reviewed PDF's & project plans from architects/designers & general contractors
- Responsible for administrative duties including: setting up meetings, coordinate and set up various tradeshows, maintaining sample room, sample inventory and marketing material
Traffic Manager - Evoke Productions
(2014-04 - 2015-03)
- Maintain master studio schedule
- Coordinate merchandise to be photographed for ad material
- Plan, schedule and assign daily workflow to 9 photographers
- Create photography lists for merchandise teams
- Effectively communicate changes/updates to proper teams
- Scout freelance talent as needed
Marketing Production Coordinator - Career Education Corp (Perdoceo)
(2006-08 - 2013-10)
- Provide project management support to three Creative Directors
- Maintained day-to-day production schedule
- Assisted production crew in creating videos to increase student enrollment /generate leads
- Write scripts for television, and radio spots for campuses
- Coordinate the production of TV, radio, video, & print spots for various markets
- Generate project estimates
- Serve as contact point for clients, vendors, talents & agencies
- Manage, coach, & schedule voiceover sessions with various talents
