Misty Drosehn

Hands-on operations and business manager with over 15 years of experience managing day-to-day operations, staffing, scheduling, projects, vendors, contracts, communications, and administrative responsibilities. Experienced working directly with leadership, employees, customers, families, community partners, and outside vendors while managing multiple priorities and keeping details organized. Strong technology and communication background with a practical approach to solving problems, learning new systems, and keeping work organized and moving forward.

Comfortable working independently in small organizations where flexibility, follow-through, and good judgment matter.

Hospitality Manager (Assistant General Manager) at Devonshire Estates — Holiday by Atria (2025-01 – 2026-12)

• Oversaw day-to-day operations of a large residential senior living community, coordinating staffing, dining, housekeeping, service, sales support, and other operational needs.
• Served as Manager on Duty and Acting General Manager when needed, supporting leadership with day-to-day decisions, cross-department coordination, and operational problem solving.
• Led teams through hiring, onboarding, scheduling, training, coaching, and day-to-day employee support while responding to changing staffing needs.
• Managed labor, supplies, and departmental resources while balancing competing priorities, service expectations, and operational needs.
• Coordinated with department leaders, employees, vendors, contractors, residents, families, and corporate leadership to communicate information, resolve issues, and keep work moving.
• Worked directly with residents and families to address concerns, coordinate solutions, and maintain positive relationships.
• Stepped into multiple departments during significant staffing shortages while continuing to manage ongoing operational responsibilities.

Office Manager / Marketing Manager at 413 Cheer (2022-01 – Present)

• Manage day-to-day operations for a community-based youth sports organization, including staffing, scheduling, enrollment, contracts, communications, and program logistics.
• Coordinate staff schedules, classes, programs, and events, keeping administrative details organized and ensuring activities run smoothly.
• Work directly with athletes, families, staff, and community partners to answer questions, resolve concerns, and maintain strong relationships.
• Plan and coordinate programs, events, fundraising activities, and other projects from initial planning through completion.
• Handle a broad range of administrative and operational responsibilities, adapting to changing needs and stepping in wherever needed to keep the organization moving forward.

Graphics & Marketing Manager at Brazabra Corporation (2007-01 – 2025-12)

• Managed a broad range of business, marketing, production, and administrative projects for a national retail organization, working closely with company leadership and sales.
• Coordinated projects from planning through completion, managing timelines, vendors, materials, priorities, and multiple deadlines.
• Worked with leadership and sales on product development, promotions, marketing initiatives, and projects supporting business operations.
• Managed relationships with vendors and outside partners, coordinating production details, materials, schedules, communications, and follow-through.
• Served as a central point of contact between leadership, sales, vendors, and production, keeping information organized and ensuring details were communicated and completed.
• Created and managed a wide range of communications and business materials, including catalogs, packaging, advertisements, brochures, presentations, digital content, and retail displays.

Partner / Creative Director at Silver Whip Media (2011-01 – 2023-12)

• Co-owned and operated a small business, managing clients, projects, schedules, budgets, business operations, and day-to-day decisions.
• Managed projects from initial client conversation through planning, production, revisions, and final delivery while balancing schedules and competing priorities.
• Handled business administration including client communication, scheduling, budgeting, project planning, and coordination of outside resources.
• Built and maintained client relationships while balancing the administrative, operational, and creative sides of running a business.

Associate in Applied Science in Commercial Graphic Arts Technology – Springfield Technical Community College

Associate in Applied Science in Architectural Engineering Technology – Wentworth Institute of Technology