Leasing specialist at NRP Group (2024-07 – Present)
- Sales and marketing Conduct property tours, answer phone inquiries, follow up with prospects, perform market surveys and competitor analyses, develop and monitor referral programs, recommend marketing strategies to increase qualified traffic and closing ratios, and adhere to NRP policies regarding closing ratios.
- Leasing activities Coordinate move-ins, prepare lease documents, track renewals and lease expirations, and process applications, sales and marketing Conduct property tours, answer phone inquiries, follow up with prospects, perform market surveys and competitor analyses, develop and monitor referral programs, recommend marketing strategies to increase qualified traffic and closing ratios, and adhere to NRP policies regarding closing ratios.
- Leasing activities Coordinate move-ins, prepare lease documents, track renewals and lease expirations, and process application fees, security deposits, and rent payments.
- Resident relations Assist with planning resident functions, address service requests, provide excellent customer service, and ensure overall resident satisfaction.
- Administrative tasks Maintain accurate files and organized work areas, comply with Fair Housing and Tax Compliance regulations, inspect market-ready units and models, and assist with other administrative duties as needed.
Office Manager at Lifetime Fence (2019-02 – 2024-07)
- Handled sensitive information with discretion maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns
- Maintained computer and physical filing system
- Updated reports, managed accounts, and generated reports for the company database
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budget
- Developed and maintained successful relationships with vendors, suppliers, and contractors
