ROUTE DRIVER at Home City Ice (2024-01 – Present)
- Provided exceptional customer service by communicating effectively with clients, resolving concerns, and building positive relationships.
- Coordinated daily delivery operations while managing inventory, schedules, and documentation with accuracy and efficiency.
MARKETING & OPERATIONS at Renew Spa (2023-01 – 2024-12)
- Created compelling marketing copy, developed digital content, and scheduled social media posts to strengthen brand visibility and audience engagement.
- Managed financial records, payroll processing, and business reporting to support efficient daily operations.
DIGITAL GEAR ADVISOR at Guitar Center (2022-01 – 2023-12)
- Managed high-volume website engagement and customer outreach using Salesforce CRM, building rapport through clear and effective communication.
- Effectively communicated solutions, resolved customer questions, and fostered lasting customer relationships.
COMMERCIAL RELATIONS at Menards (2020-01 – 2022-12)
- Reported directly to the General Manager, creating professional customer communications and developing reusable email templates for large-scale campaigns.
- Served as the primary point of contact for business accounts, coordinating projects through relationship management and cross-functional collaboration.
MEDIA DIRECTOR at Oak Hill Christian Center (2020-01 – 2022-12)
- Directed organizational communications through content creation, copywriting, graphic design, social media management, and multimedia production.
- Produced clear, compelling communications that promoted events, ministries, and community engagement across digital and print platforms.
SOCIAL MEDIA STRATEGIST at Seniour Events DJ Company (2020-01 – 2022-12)
- Developed and managed social media strategy through content creation, copywriting, paid advertising, and audience engagement across multiple platforms.
- Collaborated with photographers and videographers to produce compelling content while creating consistent messaging that increased brand awareness, website traffic, and business growth.
MULTIMEDIA PRODUCTION at VenuWorks (2018-01 – 2022-12)
- Collaborated with directors and producers to deliver high-quality audio and video during live broadcasts.
- Supported live multimedia productions through video editing, instant replay, and real-time broadcast operations to deliver a polished audience experience.
VIDEO EDITOR at Nexstar Media Group, Inc. (2017-01 – 2018-12)
- Produced and edited multimedia content for broadcast and digital platforms using Adobe Premiere Pro.
- Applied strong editorial judgment to transform raw video and audio into effective, engaging content.
- Collaborated with producers, reporters, and creative teams to ensure accurate, high-quality multimedia productions.
