Server - Le Cellier Steakhouse, Walt Disney World Resort - Orlando, FL
(2022-12 - 2023-11)
- Learned to upsell and make the best suggestions based on a full knowledge of bar inventory, creating revenue as well as positive guest experiences.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Worked under strict "service standards" to maintain an elevated level of service in a fine dining atmosphere.
- Managed restaurant table turn times ("flipped tables") in order to maintain a smooth dining service in a fully booked setting, without creating additional wait times for future reservations.
Server - The Guild - Calgary, Alberta
(2021-04 - 2023-11)
Represented the flagship restaurant of Canada's largest fine dining group (Oliver and Bonacini Restaurant Group) location in Calgary.
- Maintained an elevated dining experience, often serving clientele such as business executives and their clients.
- Worked on the floor as a server, as well as hosting private dining rooms, including setup and takedown as well as room staging and creating a customized cocktail list catered to the specific clients who booked.
- Managing and communicating minimum spend requirements with dining room buyouts with clientele, with buyout events ranging from 10 person buyout with a minimum spend of $2000, up to 100 person events in our downstairs event center with much larger buyouts.
- Served in the dining room providing either a la carte service, or upselling to a 3-7 course set menu.
- Worked with management to help promote the restaurant, and was an active face in social media for the company, by doing small photoshoots with our media manager during slow periods and creating content for our social media.
- Awarded the "Bundle of Sticks" award, which signifies a team member who understands the meaningfulness of working together and collectively creating a positive experience for guests.
Host/Seater, Server - Le Cellier Steakhouse, Walt Disney World Resort - Orlando, FL
(2018-01 - 2019-01)
First contract in Food & Beverage with Walt Disney World
- Started as a Host/Seater, quickly was pushed into an extensive service training.
- Learned basics on fine dining, wine service, wine knowledge and parings
- Honed in on service skills and developed a more elevated demeanor
- Received high volumes of positive guest feedback for my friendly and positive service style.
- Learned to how romance menu items, and upsell to guests without seeming insincere, rather showing my passion for our menu and sharing with guests how they can enhance their experience.
Server - Boston Pizza - Calgary, Alberta
(2014-09 - 2017-12)
First job serving, developed a fundamental knowledge in a family restaurant setting (Boston Pizza is a Canadian equivalent to Applebee's)
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Gaming Cashier - Five Star Bingo - Calgary, AB
(2015-09 - 2017-01)
- Quickly and accurately counted drawers at start and end of each shift.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
