SysOps Technician - University of South Carolina Aiken - Aiken, US
(2024-08 - 2025-05)
- Deployed and configured 50+ workstations campus-wide, handling hardware setup, software imaging via SmartDeploy, and network connectivity
- Streamlined deployment workflows using Transwiz for user profile transfers, reducing average setup time by 30%
- Verified OneDrive cloud backup compliance across university endpoints, including auditing Downloads folders for unsynced data
- Provided hands-on user support during rollout phases, minimizing downtime and ensuring smooth faculty/staff transitions
Math and Computer Science Tutor - University of South Carolina Aiken - Aiken, US
(2023-08)
- Tutored 50+ students in the Math Lab across College Algebra, Pre-Calculus I & II, and Trigonometry, improving student comprehension and exam performance
- Assisted students with Java programming assignments and Data Structures & Algorithms coursework, breaking down complex concepts through practical examples
- Adapted teaching style to individual learning needs, adjusting explanations and pacing to effectively support students across varying skill levels
- Logged and tracked student visits using Navigate, maintaining accurate attendance records for the Math Lab
SOC Analyst - University of South Carolina Aiken - Aiken, US
(2024-05 - 2024-08)
- Triaged and resolved 200+ security alerts (spam, phishing, malware) using Microsoft Azure Security Center, classifying and escalating threats across university systems
- Monitored inbound network traffic with Palo Alto firewall and investigated suspicious login activity via Graylog logs, including a DocuSign-spoofed phishing campaign targeting university staff
- Safely detonated malicious links using isolated virtual browsers (Browser.lol, Browserling) and conducted vulnerability audits on university-deployed software such as Brave Browser and Microsoft Copilot
- Participated in weekly CTF-style threat simulations led by the SOC team lead, applying the full security toolset to realistic attack scenarios to sharpen incident response skills
