Braven-SFSU, Remote
HRIS Leadership Coach (Volunteer) | October 2024 – Present
- Coached emerging leaders on HRIS and ITSM best practices, including Workday HCM, ServiceNow HR modules and Namely system optimization to enhance talent acquisition, onboarding, and operational efficiency.
- Facilitated workshops on AI-driven HR process automation, machine learning, predictive analytics, and applicant tracking systems (ATS) such as Workday Recruiting, Greenhouse and Handshake, improving candidate sourcing and engagement strategies.
- Guided participants in project management and agile methodologies including Scrum, Kanban, SAFe (Scaled Agile Framework), ITIL, Lean Six Sigma, and BPM, to streamline HRIS implementations and ITSM workflows.
- Conducted training on data analysis and reporting tools like SQL, Tableau, Workday Reporting, and ServiceNow Analytics, enabling data-driven decision-making in HR and IT service management.
- Supported talent development by optimizing sourcing platforms like LinkedIn Recruiter, WayUp, and Handshake, reducing time-to-hire through structured interviews and AI-integrated hiring processes.
Chewy, Chicago, IL
HRIS Solutions Consultant | July 2024 – October 2024
- Led the deployment and configuration of Workday and ServiceNow, aligning HRIS strategies with business objectives.
- Implemented AI-driven automation for HR workflows, improving data accuracy and reducing manual effort.
- Led end-to-end talent acquisition processes, integrating Workday Recruiting with sourcing platforms like WayUp and Handshake to build a robust talent pipeline.
- Conducted structured interviews, assessing technical and cultural fit, ensuring seamless alignment with organizational needs.
- Developed custom Workday dashboards and ServiceNow analytics, enhancing real-time decision-making.
- Conducted global training sessions on Workday and ServiceNow HR modules, increasing adoption by 40%.
Aeris, Chicago, IL
Namely HRIS Admin | March 2024 – June 2024
- Managed Namely HRIS system configuration, including payroll, onboarding, and benefits administration.
- Integrated AI analytics into HR data reporting, providing actionable insights for HR leadership.
- Sourced candidates through LinkedIn Recruiter, Handshake, and WayUp, targeting top-tier talent for HR and IT roles.
- Conducted video interviews via HireVue, streamlining the initial screening process and reducing time-to-hire.
- Led HR system training initiatives, improving system usability and data accuracy across international teams.
Lamb Weston, Chicago, IL
ITSM & HRIS Admin | July 2021 – March 2024
- Implemented Workday HCM & ServiceNow HR modules, enhancing HR service delivery.
- Optimized HR data governance protocols, ensuring global compliance and security standards.
- Managed end-to-end onboarding using Workday, enhancing new hire experiences through automated workflows.
- Standardized pre-employment compliance tracking, reducing average turnaround time to 3 business days.
- Applied Lean Six Sigma and ITIL methodologies to streamline HR processes, reducing processing times by 20%.
American Chase LLC, Chicago, IL
Workday HRIS Analyst | March 2020 – June 2021
- Managed Workday system configurations and UAT testing, ensuring seamless HR operations.
- Developed custom Workday recruiting workflows, automating candidate selection and interview scheduling.
- Developed custom Workday reports and dashboards, supporting data-driven HR decision-making.
Chamberlain Group, Oak Brook, IL
Workday HRIS Analyst | September 2019 – March 2020
- Configured Workday compensation and HCM modules, improving HR workflows and data accuracy.
- Conducted data migration and validation for Workday implementations, ensuring minimal system disruptions.
American Chase LLC, Chicago, IL
Workday HRIS Consultant | April 2019 – September 2019
- Conducted UAT and validation for system updates, ensuring seamless deployment.
- Trained HR teams, increasing Workday adoption and proficiency.
- Managed interview coordination and applicant tracking within Workday Recruiting.
- Trained HR teams on effective talent acquisition strategies, enhancing recruitment efficiency.
Esurgi, Timonium, MD
Project Manager | July 2018 – April 2019
- Led healthcare software projects through the SDLC, ensuring compliance and timely delivery of the Biostabilizer prototype.
- Conducted risk assessments and optimized project plans, achieving a 15% improvement in delivery timelines.
- Supported talent acquisition efforts by implementing optimized onboarding workflows for healthcare teams.
Compass Group USA, Baltimore County, MD
CRM Analyst | July 2017 – May 2018
- Enhanced workflows by integrating Workday HCM with CRM tools, streamlining employee data management.
- Enhanced recruitment strategies by integrating Workday HCM with CRM tools for candidate tracking.
- Automated CRM processes, reducing manual errors and improving efficiency by 20%.
STS International Inc., Bangalore, India
BMC Remedy Analyst | December 2014 – August 2016
- Managed BMC Remedy configurations for Incident, Problem, and Change Management, adhering to ITIL standards.
- Assisted in recruitment and onboarding coordination, ensuring a smooth transition for IT professionals.
- Improved resolution times by 25% through knowledge base enhancements and process optimizations.
- Trained IT support staff on BMC Remedy functionalities, promoting effective usage and knowledge sharing.
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Key Projects
- ServiceNow Knowledge Management Enhancement | Chewy o Developed AI-powered ServiceNow knowledge base, increasing documentation efficiency by 25%.
- Global Workday Compensation Implementation | Chamberlain Group o Led Workday Compensation module rollout, streamlining HR compensation structures.
- HR Data Integration Project | Aeris o Standardized global HR data governance, improving data consistency by 30%.
- ServiceNow HRIS Deployment | Lamb Weston o Implemented ServiceNow HR modules, reducing HR administrative workload by 20%.
