Optical Technician/Office Specialist - Moab Eyecare - Moab, UT
(2026-03)
- Performs precision measurements to ensure accurate lens fitting for patients.
- Aides patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintaines compliance with industry standards and regulations in all procedures.
- Contributes to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Deliveres exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Files claims with vision and medical insurance companies to garner payment for optical services.
- Measures patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Reduces wait times by effectively scheduling appointments and managing patient flow within the office.
- Suggests optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacts patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Achieves high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Establishes a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Maintains a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Assists optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Coordinates patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helps patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Manages administrative duties with phone reception, appointment scheduling and payment processing.
Customer Service Representative - Canyonlands Solid Waste Authority - Moab, UT
(2024-10 - 2025-03)
- Managed high-stress situations professionally while resolving customer disputes and conflicts.
- Resolved customer complaints with empathy, resulting in increased customer loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information while providing accurate information and exceptional service.
- Demonstrated self-motivation, personal accountability, and the ability to thrive in fast-paced environments.
- Maintained strong organizational skills, attention to detail, and consistently delivered accurate, high-quality work.
- Assisted with daily operations while collaborating effectively with team members to support organizational goals.
- Learned new processes, technologies, and software applications quickly and adapted to changing priorities with ease.
- Worked independently and collaboratively while building and maintaining positive working relationships.
- Demonstrated strong organizational and time management skills while successfully managing multiple tasks and priorities.
- Processed and audited payment transactions, resolved discrepancies, and maintained accurate customer and employee records.
- Collaborated across departments to update customer information and ensure accurate records and seamless communication.
Lead Driver License Examiner - Utah Dept Of Public Safety Driver License Division - Moab, UT
(2010-08 - 2022-07)
- Stayed current on Utah laws, regulations, and licensing requirements to complete accurate and efficient application reviews.
- Processed payments for fines and fees, balanced cash drawers, issued receipts, and updated customer account records.
- Updated municipal codes, city charters, and other official documents to ensure accuracy and compliance.
- Worked closely with applicants to determine eligibility and verify the accuracy and integrity of application information.
- Updated operational records and licensing data using state computer systems.
- Trained newly hired examiners on application review procedures, verification processes, customer service techniques, and performance standards.
- Verified the authenticity of foreign identification and immigration documents using the U.S. Department of Homeland Security's Systematic Alien Verification for Entitlements (SAVE) program to confirm immigration status.
- Maintained strict confidentiality while handling sensitive customer information, including driving records and personal data, in accordance with state and federal privacy regulations.
- Successfully passed a Level 2 federal background investigation as a condition of employment.
