Licensed Practical Nurse - ChildWay Pediatric Services - Lansdale, PA
(2025-11)
- Provide skilled nursing care to medically complex pediatric patients with chronic and developmental disabilities.
- Perform comprehensive patient assessments, including monitoring vital signs, respiratory status, and changes in condition.
- Manage enteral nutrition by administering feeds and medications through G-tube and J-tube.
- Deliver routine and emergency tracheostomy care, including trach tie and collar changes.
- Conduct ventilator checks to ensure proper function and patient safety; monitor respiratory equipment and settings.
- Perform chest physiotherapy (CPT) and cough assist treatments to promote airway clearance.
- Collect diagnostic specimens, including sputum cultures and other ordered labs.
- Communicate effectively with physicians and families regarding patient status, changes in condition, and care updates.
- Assist pediatric patients with activities of daily living (ADLs), including bathing, dressing, hygiene, and mobility support.
- Maintain accurate and timely documentation in compliance with facility policies and state regulations.
- Work collaboratively within a multidisciplinary team to ensure safe, compassionate, and high-quality patient care.
Patient Service Associate - Penn Medicine - Philadelphia, PA
(2024-12 - 2025-09)
- Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
- Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.
- Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
- Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
- Ensure patient/family confidentiality, safety and security.
Patient Service Representative - Pediatric Dental Associates - Philadelphia, PA
(2023-06 - 2024-11)
- Greeted and assisted patients and families, ensuring a welcoming and efficient front-desk experience.
- Managed patient check-in/check-out processes, maintaining accurate demographic and insurance information.
- Verified insurance eligibility and benefits; explained coverage and financial responsibilities to patients.
- Collected co-payments and processed payments in compliance with office policies.
- Answered and directed high-volume incoming calls, scheduled appointments, and addressed patient inquiries professionally.
Scheduler - Jefferson Health - Philadelphia, PA
(2021-08 - 2023-04)
- Coordinated and scheduled patient appointments, exams, and procedures using electronic medical record systems.
- Managed patient tracking, order entry, cancellations, and rescheduling while maintaining workflow efficiency.
- Ensured compliance with HIPAA regulations and protected patient confidentiality at all times.
- Communicated effectively with patients, providers, and multidisciplinary teams to facilitate continuity of care.
- Provided detailed information regarding procedures, preparation instructions, and appointment logistics.
Caregiver - Union Home Care - Southampton, PA
(2019-12 - 2021-07)
- Assisted clients with activities of daily living, including bathing, dressing, grooming, and mobility support.
- Prepared and served meals according to dietary guidelines; monitored food and fluid intake.
- Administered prescribed oral and topical medications and documented care provided.
- Maintained accurate records of treatments, observations, and changes in client condition.
- Promoted clients' physical and emotional well-being through companionship and encouragement of safe activity.
