Mj Santos

Results-driven administrative and operations professional with more than 15 years of experience in public administration, finance, compliance, and customer service. Proven ability to manage complex operations, oversee financial processes, coordinate cross-functional activities, interpret regulations, and deliver exceptional service to internal and external stakeholders. Recognized for strong organizational skills, attention to detail, problem-solving abilities, and managing multiple priorities in fast-paced environments.

Tax Collector - East Windsor Township, NJ - East Windsor Township, NJ

(2025-07)

• Direct daily operations of the Tax Collector's Office while ensuring compliance with New Jersey laws and municipal policies.
• Oversee financial operations, tax collections, reporting, and regulatory compliance.
• Coordinate with multiple departments, legal counsel, government agencies, and the public.
• Prepare official reports, correspondence, and administrative documents.
• Improve office processes while maintaining accuracy and exceptional customer service.

Assistant Tax Collector - Town of Westfield, NJ - Town of Westfield, NJ

(2016 - 2024)

• Assisted in the administration of municipal tax operations and financial records.
• Processed payments, reconciled accounts, maintained confidential records, and prepared reports.
• Coordinated with attorneys, title companies, residents, and municipal departments to resolve complex issues.
• Assisted with annual tax sales, lien redemptions, and compliance with state regulations.
• Provided outstanding customer service while managing multiple priorities.

Banking & Financial Services - Banking & Financial Services

• Managed customer accounts and financial transactions in a highly regulated environment.
• Ensured compliance with banking policies and procedures.
• Built strong client relationships while maintaining accuracy, confidentiality, and professionalism.

Business Administration coursework and professional training in municipal finance, public administration, and regulatory compliance