Mo Bennis

Accomplished laboratory operations and quality management leader with 15+ years of progressive experience in high-volume diagnostic and clinical laboratory environments in the United States. Currently supervises immunology operations at Quest Diagnostics — a Fortune 500 company — at one of its highest-volume reference laboratory sites, processing over 100,000 samples per day. Leads a 23-member multicultural team supporting approximately 2.4 million diagnostic tests annually.

Proven expertise in laboratory operations, quality systems, multi-regulatory inspection management, workforce leadership, instrument validation, new assay implementation, and continuous improvement. Achieved zero CAP deficiencies for five consecutive years. Recognized for developing talent, elevating team performance, and driving operational excellence in highly regulated environments.

Knowledge of Morocco's laboratory regulatory and accreditation environment, with commitment to implementing international quality and operational standards. Dual U.S.–Moroccan citizen with immediate work authorization and relocation flexibility throughout Morocco.

Technical Supervisor | Laboratory Operations & Quality Leadership – Immunology - Quest Diagnostics - Chantilly, Virginia

(2017-06)

Lead day-to-day operations, workforce management, and quality oversight for a 23-member multicultural team within a high-volume immunology laboratory at one of Quest's largest reference sites, processing over 100,000 samples per day across all departments.

• Direct staffing strategy, onboarding, scheduling, performance management, and professional development to maintain operational continuity and workforce effectiveness.
• Champion quality assurance, process improvement, and operational problem-solving initiatives to strengthen regulatory readiness, improve consistency, and reduce operational inefficiencies.
• Lead preparation and response for multi-regulatory inspections including CAP, New York State, California Department of Public Health, ISO, and MQA — achieving zero CAP deficiencies for five consecutive years.
• Maintain 100% TAT compliance across all department assays through proactive workflow management, resource planning, and cross-departmental coordination to ensure timely test release and resolution of missing samples.
• Oversee training, competency assessments, and continuing education programs; mentored multiple employees into QA Specialist, Technical Specialist, Senior MLS, and Supervisory roles.
• Led new assay implementations and instrument validations, expanding the department's diagnostic capabilities and supporting increased testing volume.
• Served as key contributor to the full physical relocation of the Immunology department into a larger space to accommodate new instruments and growing sample volume.
• Serve as Manager on Duty (MOD) for the entire Chantilly laboratory on Sundays, managing all departments, resolving facility-wide operational issues, and ensuring continuity across the full laboratory operation.
• Operate and oversee a broad instrumentation portfolio including BioPlex 2200, Euroimmun, ELISA platforms, IFA, and Abbott analyzers, supporting diverse immunology testing methodologies.
• Collaborate cross-functionally with multiple departments to ensure timely test release, resolve sample discrepancies, and maintain service continuity across the full laboratory operation.

Quality Assurance Specialist - Quest Diagnostics - Chantilly, Virginia

(2016-05 - 2017-06)

• Coordinated compliance with quality and regulatory requirements through audits, investigations, documentation review, corrective actions, and process monitoring.
• Supported preparation and execution of regulatory inspections including CAP, New York State, California, ISO, and MQA, ensuring documentation readiness and staff compliance throughout inspection cycles.
• Trained laboratory personnel on quality procedures, competency requirements, and departmental policies to strengthen adherence and accountability.
• Monitored quality performance indicators to identify trends, support issue resolution, and drive continuous improvement efforts.

Medical Laboratory Scientist II – Immunology - Quest Diagnostics - Chantilly, Virginia

(2015-11 - 2016-05)

• Performed complex immunology testing in accordance with laboratory procedures, quality standards, and regulatory requirements.
• Supported laboratory leadership through staff training, technical guidance, and operational support.

Medical Laboratory Scientist I – Immunology - Quest Diagnostics - Chantilly, Virginia

(2010-06 - 2011-07)

• Performed diagnostic laboratory testing while maintaining compliance with laboratory procedures, SOPs, and quality standards.

Medical Laboratory Scientist – Generalist - Inova Health System - Sterling, Virginia

(2015-12 - 2017-06)

• Performed complex clinical laboratory testing in a hospital-based environment while maintaining quality, accuracy, and regulatory compliance.
• Strengthened clinical expertise across multiple laboratory disciplines in a fast-paced healthcare setting, concurrent with advancing quality leadership at Quest Diagnostics.

B.S. - Biotechnology and Biomedical Sciences (Double Major) - University of Central Florida (2015-05)

Associate of Arts - Valencia College (2012-08)

A.A.S. - Medical Laboratory Technology - Northern Virginia Community College (2010-05)