Mo Dumbuya

Systems Administration | Intune MDM I Azure | Microsoft 365 | Desktop and Helpdesk Support

Detail-oriented IT professional and highly skilled M365 System Administrator with over 7 years of experience in managing and optimizing Microsoft 365 environments. Adept at ensuring security, disaster recovery and performing migrations. IT support and help desk technician expertise. Adept at troubleshooting and resolving issues for Mac , lunix and PCs, catering to remote and onsite employees.

During my tenure at WSDOT, I successfully managed Microsoft 365 platforms, ensuring optimal performance and enhanced security. My expertise extends to remote user support, where I consistently resolved 95% of connectivity issues within 24 hours, minimizing work stoppages and enhancing productivity. This aligns seamlessly with your requirement for minimizing customer and business unit disruptions.

At US Bank, I was responsible for installing, configuring, and troubleshooting desktop systems, servers, and network issues. My proficiency in Azure and Office 365 allowed me to ensure seamless application performance and on-site support, mirroring your need for robust technology solutions. At REWA and Fry's Electronics, I honed my skills in hardware troubleshooting and IT training, building customer self-sufficiency and increasing productivity.

I conducted individual and group training sessions to enhance user understanding of IT best practices, which would be beneficial in your environment