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Application-focused STEM professional and mathematics graduate student with experience in application support, workflow analysis, system testing, documentation, and end-user training. Demonstrated ability to analyze business and system requirements, validate data, and troubleshoot application issues in structured environments. Strong analytical foundation with experience supporting business processes, documenting system procedures, and translating user needs into reliable application functionality. Seeking an Applications Analyst I role to support application implementation, system optimization, and user support in a public health or government technology environment.

Graduate Teaching Assistant at Saint Louis University (2024-08 – Present)

Provide front-line application support and system optimization for learning management systems

• Provide front-line application support by resolving access, configuration, and workflow issues within Canvas and MyMathLab systems.
• Analyze user-reported application issues, perform root cause analysis, and escalate complex technical problems when necessary.
• Develop and maintain system documentation, including user guides and procedures, to support consistent system usage.
• Support system testing and validation of assignments, grading workflows, and system updates to ensure functionality and accuracy.
• Deliver end-user training and support to improve adoption and effective use of application tools.
• Collaborate with faculty and administrative teams to analyze workflows and improve system processes.

Data Collector - Statistical Field Project at GBoS: Gambia Bureau of Statistics (2022-12 – 2023-08)

Reviewed and validated large datasets for government statistical systems

• Reviewed and validated large datasets to ensure data accuracy, integrity, and reporting reliability.
• Investigated inconsistencies, documented findings, and supported corrective actions to improve data quality.
• Collaborated with cross-functional teams to maintain data workflows and reporting processes.
• Supported structured data collection procedures used in government statistical systems.

Master of Arts in Mathematics – Saint Louis University (2026-05)

Bachelor of Science in Mathematics – University of The Gambia (2022-10)