Mohamed Ahmed

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Reliable Customer Service

Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Bagging Associate at AAS Canada Inc (2024-09 – Present)

• Staged loaded pallets with hand truck for fork truck pick-up.
• Transferred packaged product from packaging to recipient or stock.
• Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
• Handled customer inquiries and complaints regarding bagging service with professionalism.
• Set up, operated, adjusted, and shut down automated bagging systems.
• Assisted customers with unloading purchases onto conveyor belt at checkout.
• Assisted customers with bagging purchases, ensuring items were secured and handled with care.

Ramp Agent at iFly Air (2022-01 – 2023-03)

• Loading and unloading cargo loads from the aircraft.
• Assist with the operation of ground support.
• Maintaining clear communication with flight crews, ground control, and other team members to ensure timely operations.
• Following safety and security regulations set by the airline and aviation authority.
• Working closely with other ramp agents and departments to maintain an efficient workflow during flight operations.

Customer Service at iFly Air (2019-01 – 2021-12)

• Represent the airline to its passengers, and assist passengers in ticket sales and reservations, including reservation changes, passenger check-in, including the movement of checked baggage.
• Provide airline information to passengers as required, greet passengers as they enter the terminal, and provide directions to the airline ticket counters.
• Assist passengers boarding, and assist in the preparation and completion of all paperwork associated with the aircraft movement.
• Load and unload baggage of various weights and dimensions to and from the aircraft and applicable airport baggage areas.

Bachelor of Science in Logistics And Supply Chain Management – Mount Kenya University (2018-11)