Construction Site Coordinator - M&J Property Rental - Allentown, PA
(2025-11)
- Coordinate with construction workers and supervisors to maintain operational readiness and smooth workflow.
- Ensure compliance with workplace safety standards and construction site safety procedures.
- Secure and arrange required tools, equipment, and materials needed for daily operations.
- Prepare and organize construction job sites to ensure a safe and efficient working environment.
- Conduct regular inspections of equipment and work areas to verify functionality and safety compliance.
Content Center Agent - Jordan Kuwait Bank - Amman, Jordan
(2024-04 - 2025-09)
- Managed high-volume inbound and outbound customer calls and emails, maintaining a 95%+ customer satisfaction rating.
- Provided comprehensive support for banking accounts, services, and transactions, ensuring adherence to banking regulations.
- Utilized CRM systems and internal ticketing platforms to document case details and maintain records for quality assurance.
- Collaborated with cross-functional teams to escalate complex issues, reducing resolution time by 20%.
- Delivered professional communication across all channels, contributing to enhanced brand reputation and customer loyalty.
Flutter Trainee / Mobile Application Development - Gulf Insurance Group - Amman, Jordan
(2023-02 - 2023-04)
- Completed intensive training in mobile application development using Flutter framework for Android and iOS.
- Designed and developed user-friendly interfaces with an emphasis on performance optimization and responsive design.
- Collaborated with senior developers to implement functional mobile components and conduct code reviews.
- Performed debugging, testing, and quality assurance to improve application stability and performance.
Technical Support Trainee - Hope International Company - Amman, Jordan
(2020-06 - 2020-09)
- Delivered first-level technical support and troubleshooting for software, hardware, and network-related issues.
- Assisted users with system configurations, software installations, and account management to minimize downtime.
- Documented technical issues and resolutions in internal knowledge bases to improve support processes.
- Provided clear, step-by-step guidance to customers to resolve technical problems efficiently.
Volunteer - Nahno.org
(2020-06 - 2025-09)
- Supported educational initiatives and community-based programs, contributing to positive social impact.
- Provided assistance and mentorship to international students, facilitating their integration into various programs.
- Developed leadership and teamwork skills through active participation in cross-cultural collaboration.
