Billing clerk - Jamaica Hospital Medical Center - Queens, NY
(2026-06)
- Process and review medical claims, verify insurance eligibility, and ensure accurate claim submission for timely reimbursement using Epic and insurance payer portals.
- Investigate and resolve billing discrepancies, review EOBs, and follow up on denied or unpaid claims to support timely payment and maintain payer compliance.
- Collaborate with providers and billing staff to update patient coverage, ensure accurate documentation, and improve claim accuracy throughout the revenue cycle.
Patient Escort - Jamaica Hospital Medical Center - Queens, NY
(2025-01 - 2026-05)
- Safely transport patients to diagnostic areas (X-ray, MRI, CT scan) while minimizing wait times and ensuring timely care. Verify patient identity and the accuracy of documentation through wristband checks and scanning, in accordance with hospital protocols.
- Support ER admissions and patient transitions while adhering to strict infection control and COVID-19 safety procedures. Collaborate with medical staff to coordinate patient flow and provide compassionate, HIPAA-compliant care during transport.
Marketing and Communications - Telling Tales - Queens, NY
(2024-06 - 2024-08)
CUNY Career Launch Internship
- Designed engaging Instagram marketing videos and posters using Canva while leveraging AI-driven tools to enhance website engagement and optimize content delivery.
- Collected and analyzed marketing data using spreadsheets to support targeted email campaigns, improving audience reach and engagement.
Customer Service - Dunkin' Donuts - Jamaica, NY
(2021-07 - 2024-12)
- Provided professional, friendly customer service while accurately processing orders and payments using POS systems in a fast-paced environment.
- Maintained smooth store operations by multitasking, restocking supplies, and ensuring cleanliness during peak hours.
Volunteer - Wahid Medical PLLC - Jamaica, NY
(2020-05 - 2020-08)
- Registered patients and collected accurate personal and medical information for efficient processing. Verified insurance details and ensured the timely delivery of documents to the physician.
- Answered phone inquiries, scheduled appointments, and directed calls to the appropriate departments. Maintained patient confidentiality and supported front desk operations in a busy healthcare environment.
