Change Management Analyst/ 3L Support Walgreens December 2022 - Present US, IL, Deerfield , Monitored and resolved application issues in the production environment, ensuring operational stability and minimal downtime.
- Provided application server support, optimized process scheduler functions, and oversaw web server operations to enhance system performance.
- Generated and maintained PKEs & PBIs, leveraging team expertise to troubleshoot and resolve complex issues, improving system reliability.
- Advocated for Promise PKEs in meetings, clearly communicating technical requirements and priorities to stakeholders.
- Managed change requests for maintenance deployments, ensuring smooth application stability through structured deployment processes.
- Implemented automated alert systems using monitoring tools to promptly identify process failures and delayed file deliveries.
- Performed real-time health checks for multiple applications using Grafana, ensuring optimal system performance.
- Processed SSL certificate requests to enhance security for web servers and load balancers.
- Collaborated in problem management meetings, documenting and resolving customer issues using advanced tracking tools.
- Consolidated and presented biweekly status reports to clients, ensuring clear communication of project updates.
- Coordinated with cross-functional teams to schedule and execute penetration tests, securing necessary approvals and ensuring adherence to security protocols.
- Developed automated monitoring tools that reduced incident response time by 40%, improving system reliability.
- Conducted readiness assessments to evaluate team preparedness for IT changes, addressing any identified gaps.
- Collected feedback from stakeholders to continuously improve IT change management processes and strategies.
- Tracked and evaluated the progress of IT change initiatives, using metrics and feedback to refine strategies for successful implementation.
- Documented IT change requests, approvals, implementations, and outcomes, maintaining an accurate change management log.
- Developed comprehensive IT change management plans, including risk assessments, communication strategies, and implementation timelines
