Mohammed Mahaboobunnisa

Senior Salesforce Developer with 12+ years of experience designing and developing enterprise Salesforce solutions across Healthcare, Financial Services, Retail, and Public Sector organizations. Expertise in Apex, Triggers, Lightning Web Components (LWC), Visualforce, Salesforce Flow, SOQL/SOSL, Experience Cloud, REST/SOAP APIs, MuleSoft, CI/CD, Salesforce Administration, and Salesforce Security. Experienced in developing scalable integrations, automating business processes, performing code reviews, mentoring developers, and supporting enterprise Salesforce deployments using Copado, Gearset, Git, and Salesforce DX.

Strong background working with public sector Salesforce implementations and secure government applications. Advanced technical expertise in Apex, Lightning Web Components (LWC), Flows, and Salesforce APIs, with experience integrating Salesforce with enterprise applications built on Java/Spring Boot architectures. Salesforce solutions across Sales Cloud, Service Cloud, and Service Cloud Voice.

Proven experience leading end-to-end Salesforce implementations, architecting scalable solutions, mentoring development teams, and driving Agile delivery. Strong background in enterprise data modeling, business metrics design, and analytics frameworks, enabling data-driven decision-making and operational efficiency improvements. Proven ability to collaborate with cross-functional teams, including product owners, Salesforce administrators, developers, data engineers, system integrators (SIs), and third-party vendors, ensuring alignment between business requirements and scalable technical solutions.

Experienced in CI/CD, DevOps, and Agile methodologies, leveraging tools such as Salesforce DX, Copado, and Git to deliver high-quality, reliable, and scalable deployments. Recognized for an ownership mindset, entrepreneurial thinking, and continuous innovation, leveraging Agentforce and AI-driven solutions to enhance customer experience and operational efficiency. Strong communicator with excellent stakeholder management skills, fostering a people-first, collaborative environment built on trust, transparency, and continuous improvement.

Senior Salesforce Lightning Developer - CVS Health - Woonsocket, RI

(2023-07)

Responsibilities

• Designed and developed 20+ Lightning Web Components (LWC) using Lightning Web Security (LWS), Wire Service, Lightning Data Service (LDS), Lifecycle Hooks, Custom Events, Navigation Mixins, Apex Controllers, and SLDS, delivering highly responsive Service Cloud applications that improved agent productivity and reduced click-through time by 25%.
• Built reusable and modular LWC components with JavaScript (ES6+), HTML, CSS, Dynamic Forms, Dynamic Actions, Custom Labels, Static Resources, and Custom Metadata Types, improving application maintainability and accelerating feature delivery across healthcare service applications.
• Developed scalable Apex REST APIs and integrated Salesforce with external enterprise systems using MuleSoft, REST APIs, SOAP APIs, Platform Events, and Named Credentials.
• Architected custom Salesforce solutions across Sales Cloud, Service Cloud, Service Cloud Voice, and integrated enterprise applications using REST, SOAP, Platform Events, and Middleware.
• Collaborated with business users to gather requirements, perform impact analysis, develop technical solutions, and support successful production deployments.
• Implemented Omni-Channel Routing, Skill-Based Routing, Queue Management, Priority-Based Assignment, and Service Presence configurations supporting 200+ healthcare service agents, reducing member wait time by 30% and improving SLA compliance.
• Designed and automated complex business processes using Screen Flows, Record-Triggered Flows, Scheduled Flows, Auto-Launched Flows, Approval Processes, Flow Orchestration, and Invocable Apex, eliminating 60% of legacy Workflow Rules and Process Builder implementations.
• Engineered scalable Apex solutions including Triggers, Trigger Frameworks, Apex Classes, Batch Apex, Queueable Apex, Future Methods, Scheduled Apex, Platform Cache, Custom Metadata, and Exception Handling, processing 500K+ healthcare records while maintaining governor limit compliance.
• Developed high-performance asynchronous processing frameworks using Batch Apex, Queueable Apex, Platform Events, Future Methods, and Scheduled Jobs, reliably processing 1M+ claims, member eligibility, and provider records nightly with robust monitoring and fault tolerance.
• Implemented event-driven integrations using Platform Events, Change Data Capture (CDC), Streaming API, Event Monitoring, and Publish-Subscribe architecture, enabling near real-time synchronization with 5+ enterprise healthcare systems including claims, enrollment, and provider management platforms.
• Built secure RESTful and SOAP Web Service integrations using Named Credentials, OAuth 2.0, Connected Apps, External Services, Apex REST, Apex Callouts, and JWT authentication, integrating Salesforce with billing, pharmacy, EHR, and enterprise middleware systems.
• Led enterprise Sales Cloud and Service Cloud enhancements by configuring Case Management, Email-to-Case, Web-to-Case, Knowledge, Entitlements, Milestones, Service Console, Macros, Quick Text, and Case Escalation, improving healthcare case resolution time by 20%.
• Configured and customized Experience Cloud portals supporting 10K+ members, providers, and partners, implementing secure self-service capabilities, role-based access, SSO, and personalized healthcare experiences.
• Developed enterprise integrations using MuleSoft Anypoint Platform, RAML, DataWeave, API-Led Connectivity, and reusable APIs to orchestrate secure healthcare data exchange between Salesforce and downstream clinical systems.
• Built real-time communication solutions using Streaming API, PushTopic Events, Generic Streaming, EMP API, Platform Events, and Lightning Message Service (LMS) to provide dynamic updates within healthcare Service Console applications.
• Created advanced Reports, Dashboards, Custom Report Types, Analytic Snapshots, and CRM Analytics (Tableau CRM) to monitor healthcare operations, member service metrics, claims processing KPIs, call center performance, and executive dashboards across 8 business units.
• Strengthened platform security and regulatory compliance

Master's - computer science - Lewis University (2014-12)

Bachelor's - computer science - SRKR Engineering College (2012-05)