Mohammed Tchicha

DATA ANALYST

Talent

LansingMember since May 24, 2026

Quality assuranceData handlingData entryData updatingServer configurationAttention to detailBasic computer skillsNetwork troubleshootingHardware diagnostics

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Quality assuranceData handlingData entryData updatingServer configuration

About

Results-driven Data Center Technician with Amazon Web Services experience, specializing in network troubleshooting, hardware diagnostics, and operational support in mission-critical environments. Achieved an 80% resolution rate on high-priority tickets, improving service reliability and operational efficiency. Previously served as a Security Officer at AWS, where I gained hands-on experience with internal monitoring tools, access systems, and operational software platforms—building a strong foundation in data center workflows, compliance, and real-time incident awareness.

This experience motivated my transition into a technical role, where I now focus on combining hardware and software expertise in a more hands-on capacity. Proven ability to collaborate cross-functionally, support and train new team members, and analyze operational data to identify trends and improve performance outcomes.

Experience

Data Center Technician - Amazon Web Services - Plain City

(2025-03 - 2026-05)

Executed quality assurance checks on incoming data sets to verify accuracy and completeness.
Successfully resolved over 370 tickets, achieving an overall success rate of 80%.
Provisioned and configured servers, alongside installing essential applications for managing substantial data volumes.
Developed predictive models from complex datasets to forecast future outcomes based on current trends.
Diagnosed and resolved system issues pertaining to database integrity, averaging approximately 5 tests daily.
Enhanced the high-priority ticket resolution rate from 30% to over 80%, securing the second-highest ranking among all sites for prioritizing and resolving critical issues.

Security Officer - Securitas/InterCom - Columbus

(2022-01 - 2023-10)

Conducted quality assurance checks on incoming data sets to ensure accuracy and completeness.
Completed over 370 tickets with a 80% success rate overall.
Configured servers and installed applications necessary for managing large amounts of data.
Identified trends in complex datasets by creating models that forecast future outcomes based on current conditions.
Troubleshoot system issues related to database integrity, leading to about 5 tests per day.
Conducted improvements on high-priority ticket resolution rate from 30% to over 80%, ranking 2nd among all sites in prioritizing and resolving critical issues.