Mohan Singh

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

CEE at ActivEngage, Inc. (2026-02 – 2026-09)

• Lead Generation
• Appointment Scheduling
• Multitasking
• Conflict Resolution

Wal-Mart Associate at Walmart (2025-01 – 2026-02)

Working electronics department and helping customers also working cashier as well

Store Manager at Metro by T-Mobile (authorized dealer) (2023-06 – 2026-01)

Oversee daily store operations, drive sales, and ensure exceptional customer service. Responsibilities include managing staff, setting sales goals, scheduling, training, resolving customer concerns, and maintaining inventory. Lead by example to foster a positive team environment, ensure compliance with company policies, and achieve operational and financial objectives.

T-Mobile Assistant Manager at T-Mobile (2019-10 – 2023-05)

Support the store manager in leading daily operations, driving sales, and ensuring excellent customer service. Responsibilities include supervising staff, meeting performance goals, managing schedules, resolving customer issues, and assisting with inventory and merchandising. Help create a positive team environment and ensure compliance with company policies and procedures.

Troc at Troc Wireless (2018 – 2019)

Selling Mobile Phone Lines Through ATT, Sprint, Verizon.Customer Service skills. Experienced at selling in and outside retail stores. Was promoted to a market leader

Electronics Sales Associate at Walmart (2017 – 2018)

Excellent Communication skills. Team Orientated. Experience With Technological Environment. Fast Paced/ Slow Paced Environment

Loss Prevention Officer at Burlington Coat Factory (2016 – 2017)

• Monitor store activities to identify theft and prevent loss of merchandise.
• Conduct surveillance using security cameras and observe customer behavior on the sales floor.
• Work with store management to investigate incidents and apprehend shoplifters when necessary.
• Ensure compliance with company policies, safety standards, and loss prevention procedures.
• Prepare incident reports and maintain records of all loss prevention activities.
• Provide a visible presence to deter theft and ensure a safe shopping environment for customers and associates.

Data Entry at Microsoft (2015 – 2016)

Provide support to customers by resolving product or service inquiries via phone, email, chat, or in person.

• Assist with troubleshooting and resolving technical issues for Microsoft products and services.
• Guide customers through setup, updates, and product features.
• Handle complaints and provide appropriate solutions or escalate to relevant teams when needed.
• Maintain detailed records of customer interactions and feedback to improve service.
• Stay updated on Microsoft products, services, and policies to deliver accurate and efficient assistance.
• Ensure a positive customer experience by maintaining professionalism and empathy.

Parking valet at Broward Community Center (2014 – 2015)

• Greet guests warmly and provide excellent customer service.
• Safely park and retrieve guest vehicles in a timely manner.
• Maintain cleanliness and organization of the valet area.
• Handle keys and vehicles responsibly to prevent damage or loss.
• Assist guests with directions, luggage, or other needs as required.
• Follow company policies, including safety protocols and vehicle handling procedures.
• Maintain accurate records of parked vehicles and issue claim tickets to guests.

Highschool (High school or equivalent) – Boyd H Anderson (2013-08 – 2016-06)