Moises Menjivar

RF Drive Tester at AmeriCloud Telecom (2021-06 – 2021-12)

Performed RF drive testing and field data collection across Oregon, Washington, and Idaho to evaluate wireless network coverage and performance.
Collected RF network data while following assigned drive routes and testing requirements across multiple geographic markets.
Set up and operated drive-test equipment and mobile devices to capture network performance data for engineering review and optimization.
Monitored testing equipment and collected data for accuracy, identifying issues during field testing and communicating findings to the engineering team.
Managed extensive regional travel and testing schedules while completing assigned routes and submitting collected data within project deadlines.

Level 1 Customer Support at Gracesoft LLC. (2018-04 – 2020-11)

Increased customer retention by 15% by providing timely and effective live chat and ticket support for Easy Inn Keeping software.
Conducted live chat support and managed support tickets to troubleshoot and resolve software issues.
Assisted in software setup and trained property employees, improving system adoption and reducing onboarding time by 20%.
Worked within an Agile environment to ensure timely resolution of customer concerns.

RF Test Engineer at Green Berry Solutions (2013-08 – 2016-09)

Improved network efficiency by 12% by performing RF Drive Testing on pre-defined sites across multiple geographic areas, supporting CDMA, GSM, UMTS, VoLTE, and LTE technologies.
Navigated using a GPS navigation program such as MS Streets and Trips to optimize route selection and ensure accurate site coverage for RF Drive Testing.
Set up, calibrated, and utilized digital data and signal processing equipment (NEMO and TEMS) to ensure high-quality signal measurement and performance evaluation.
Collaborated with major telecom clients, including T-Mobile, Verizon, AT&T, Sprint, and Ericsson, to deliver successful RF testing and ensure compliance with industry standards.

Field Radio Operator at United States Marine Corps (2005-06 – 2009-07)

Operated, maintained, and troubleshot communication equipment and security devices supporting mission-critical operations.
Diagnosed technical issues with AN/CYZ-10 devices and radio communication systems to maintain operational readiness.
Handled cryptographic control items under a Secret Clearance while maintaining strict accountability and security procedures.
Worked within and supported small teams in fast-paced environments requiring communication, reliability, and attention to detail.

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