Moises Nazario

Customer service professional with 10 years of experience providing in-person and telephone customer support in fast-paced retail environments. Experienced in handling high-volume customer inquiries, resolving problems, processing transactions, responding to customer needs, and communicating professionally by phone and email. Proficient with computers, Microsoft Office, scheduling systems, phone systems, and various software applications.

Strong ability to learn new technology, work independently, manage multiple tasks, and maintain professionalism while assisting customers. Seeking a remote customer service, customer support, call center, or customer care position.

Customer Service at Macy's (2020-01 – 2024-12)

• Provided customer service and support to customers both in person and over the phone in a high-volume retail environment.
• Responded to customer questions, concerns, and service requests while maintaining a professional and helpful attitude.
• Assisted customers with orders, purchases, returns, exchanges, transactions, and other service-related needs.
• Used computer systems, email, phone systems, and scheduling software to complete customer service responsibilities.
• Entered, retrieved, and maintained customer information using computer-based systems with attention to accuracy.
• Listened to customer concerns and used problem-solving skills to identify appropriate solutions.
• Handled difficult and escalated customer interactions calmly and professionally.
• Explained company policies and procedures clearly and respectfully.
• Managed multiple customer requests and responsibilities during busy periods.
• Communicated with coworkers and other departments to resolve customer issues.
• Learned and adapted to different software systems and technology used in daily operations.
• Maintained accurate information while completing multiple customer service tasks.

Customer Service at Publix (2013-01 – 2020-12)

• Provided customer service and support to customers in person and by telephone.
• Answered customer questions and assisted with products, services, transactions, returns, exchanges, and general customer concerns.
• Used computers, email, phone systems, and scheduling systems as part of daily customer service responsibilities.
• Processed transactions accurately while managing multiple customer requests in a fast-paced environment.
• Used active listening and problem-solving skills to understand customer needs and provide appropriate assistance.
• Handled customer complaints and challenging situations with patience, professionalism, and courtesy.
• Communicated company policies and procedures clearly to customers.
• Entered and retrieved information using computer-based systems while maintaining accuracy.
• Worked with team members and other departments to resolve customer concerns and provide timely assistance.
• Maintained a professional and welcoming customer service environment.
• Adapted to new procedures, technology, and software systems as needed.

High School Diploma in Computer Science Studies – Colegio La Milagrosa