Jewelry Sales Associate at Zales - The Diamond Store (2026-04 – 2026-09)
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise and share detailed information regarding the features and benefits of products
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
- Take in and check in customers' repairs
- Clean and inspect jewelry
Customer Experience Manager at Michaels Stores Inc (2025-12 – 2026-02)
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image; and serve as a role model for others
- Acknowledge customers, help locate the product, and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross-train in Custom Framing, selling, and production
- Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Meat Clerk at LeRoy Meats (2025-09 – 2025-11)
- Maintained cleanliness and organization of the store, ensuring a safe and appealing shopping environment
- Provided exceptional customer service by assisting customers with their selections
- Received, inspected, and stocked incoming products according to company standards
Key Holder at Ultimart-Princeton (2025-08 – 2025-10)
- Process transactions using a cash register
- Maintain a clean and organized store environment
- Order and stock inventory
- Follow state and federal regulations for gas, alcohol, and tobacco sales
- Promote great teamwork
- Assist in the recruiting, training, and performance management of store staff
- Resolve customer complaints in a timely and professional manner
- Implement and enforce established daily operating procedures to ensure store is clean, and all merchandise is stocked, and displays are attractive, priced correctly, and displayed in a safe manner
- Monitor daily retail gasoline competitors and communicate prices
- Complete daily paperwork in computer each morning
- Monitor cash over/short, inventory shrinkage, and ensure daily delivery of bank deposits
Jewelry Sales Associate at Diedrich Jewelers (2024-10 – 2025-01)
- Demonstrated extensive knowledge of different types of jewelry, including diamonds, gemstones, and precious metals.
- Collaborated with team members to create visually appealing displays that showcased the latest jewelry collections.
- Assisted in visual merchandising activities such as arranging window displays to attract potential customers.
- Maintained knowledge of current fashion trends related to fine jewelry designs for effective product recommendations.
Assistant Manager at Kay Jewelers-Fond du Lac (2024-06 – 2024-10)
- Assisted in the management of daily operations, including payroll and scheduling.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Conducted regular inventory checks to maintain accurate stock levels.
Jewelry Consultant at Kay Jewelers-Fond du Lac (2021-06 – 2024-10)
- Provided excellent customer service by guiding customers in the selection of jewelry pieces.
- Demonstrated extensive knowledge of different types of jewelry; including diamonds, gemstones, and precious metals.
- Utilized POS systems to maintain a high level of efficiency during daily operations.
Sales Associate at Torrid-Oshkosh (2020-10 – 2021-06)
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.
- Maintained cleanliness and organization on the sales floor.
- Approached customers on the sales floor, offering assistance and personalized recommendations.
- Processed returns/exchanges efficiently according to company policies.
