Molly Walker

I am an adaptable person. I completed my undergraduate degree during the pandemic which required a spontaneous change of dynamic and environment. Furthermore, I moved from the UK to the US last year. Adjusting to a new lifestyle and environment has helped teach me to be flexible with different situations and work with what is presented to me.

Running a small business for five years has taught me to handle a range of situations and customer queries. It has taught me invaluable communication and problem solving skills that I would not have been able to learn elsewhere. It has shown me the importance of independence and using my own initiative in situations where there may not be someone to lean on for help.

Highly motivated and experienced, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Small Business Owner - Molly Mouse Makes

(2020-01)

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
• Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.

Mystery Shopper - Serve Legal

(2018-05 - 2021-05)

• Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
• Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
• Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
• Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
• Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.

Bartender - Mitchells and Butler

(2018-09 - 2020-02)

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

MA - Forensic Psychology - Coventry University (2023-01)

BSC - Psychology - University of Hertfordshire (2020-07)