Mona Shroff

Human Resource: Coordinator/ People Operations. Proficient in Word, Excel, PowerPoint presentation, HRIS System: Workday & Paylocity

People Operations Specialist - Western Governors University

(2020-05)

• Maintain the accuracy and integrity of employee and organizational data within the Workday HRIS platform.
• Process Form I-9 documentation and complete E-Verify submissions for new hires in compliance with federal regulations.
• Partner with WGU Legal and Immigration teams to support employees requiring work authorization, including H-1B, EAD, Permanent Resident Cards, and other immigration-related documents for I-9 verification.
• Coordinate and document employee lifecycle transactions in Workday, including transfers, promotions and terminations.
• Runs and analyzes HR reports in Workday like work authorization reports, work location report, Form I-9 tracking reports etc.
• Update HR policies and procedures, using Microsoft Copilot to create and maintain standardized documentation, employee response templates etc.
• Leverage Microsoft Copilot to assist Strategic Services - HR Business Partners to draft employee relations cases and summaries while ensuring confidentiality, accuracy, and proper documentation practices.
• Collaborate with the WGU People Technology team on Workday technical issues by submitting and tracking HRSD tickets and staying informed on new Workday enhancements and functionality.
• Administer the full onboarding process for all new hires, ensuring seamless experience and compliance with internal policies and procedures.
• Monitor and update Workday new-hire profiles to ensure onboarding records are accurate, complete, and up to date.
• Maintain confidential employee relations documentation in Workday, including disciplinary actions, written warnings, and termination records.
• Support ad hoc HR Hires, contractor to employee conversion and initiate the hire process in Workday.
• Create and maintain standard operating procedures (SOPs), knowledge-based articles, process workflows, and job aids for general HR operations.
• Serve as a point of contact for the ServiceNow HR Shared Services inbox, addressing employee questions, investigating concerns, and escalating requests to the appropriate departments as needed.
• Prepare Verification of Employment (VOE) letters and support employees with Public Service Loan Forgiveness (PSLF) documentation by reviewing and signing forms via Docusign.
• Conduct regular audits of Workday personnel data and collaborate with cross-functional stakeholders to resolve discrepancies.
• Provide periodic support to the Talent Acquisition team by drafting job offer letters and assisting with reference checks.
• Supported employee onboarding by coordinating with WGU IT to provision access to required systems, applications, and tools for new hires.

Human Resources Coordinator - SirsiDynix

(2019-02 - 2020-03)

• Responded to internal and external HR inquiries, providing timely support while maintaining accurate and compliant personnel records in both paper and digital systems.
• Maintained employee data in Paylocity, including leaves, wages, promotions, and bonuses, ensuring accuracy and regulatory compliance.
• Supported new-hire orientation and onboarding by creating, updating, and maintaining employee records.
• Assisted managers with HR processes, including exit interviews, terminations, and performance documentation.

Human Resources / Recruitment - Intermountain Health Care/ SelectHealth

(2015-03 - 2018-11)

• Supported HR initiatives and programs that improved employee experience and engagement.
• Assisted with talent acquisition by coordinating follow-ups and weekly meetings with hiring managers to keep recruiting on track.
• Screened resumes and prepared candidate profiles from the HRIS system for hiring managers; collaborated with hiring teams to align job expectations and ensure consistent candidate evaluation.
• Coordinated pre-employment and employment processes, including background checks, drug screenings, education verifications, E-Verify, Form I-9s, and exit interviews; supported compensation reviews related to wages, hours, and benefits while maintaining internal equity.
• Assisted in new-hire onboarding, orientation, employment paperwork; maintained accurate employee files, performance documentation, and archived records.

Human Resources Generalist - Alpine Securities

(2013-10 - 2015-02)

• Administered HR plans and procedures across the organization; supported the development and maintenance of HR policies, the employee handbook, and policy manuals.
• Managed end-to-end onboarding for associates at assigned locations, ensuring compliance with company standards and a smooth new-hire experience.
• Supported recruitment and new-hire orientation; processed and tracked Form I-9s using E-Verify and maintained compliant, confidential personnel files.
• Assisted HR leadership with employee relations documentation, including verbal and written warnings, terminations, and job descriptions.
• Maintained accurate employee records for terminations, exit interviews, vacation balances, and sick leave.
• Supported timekeeping and daily attendance tracking.

Human Resources Talent Assessor - AllegisTalent2 for American Express

(2012-09 - 2013-09)

• Reviewed applicants in the client's ATS for high-volume roles and identified qualified candidates; provided virtual recruiting support to teams nationwide to meet fast-paced staffing demands for American Express.
• Coordinated post-interview activities, including background checks, drug screenings, offer letter preparation, and candidate communications.
• Maintained confidential records and served as a first point of contact for routine HR inquiries.

Human Resources Assistant - PC LAPTOPS

(2010-02 - 2011-08)

• Supported the HR Director with recruitment by scheduling interviews, maintaining employee and applicant files, and building candidate pipelines through outreach to community organizations, colleges, agencies, recruiters, and online platforms.
• Screened and interviewed candidates, verified references, and evaluated qualifications against job requirements.
• Maintained accurate and confidential employee records, including terminations, exit interviews, leave balances, and attendance logs.
• Assisted in new-hire orientation and onboarding; processed Form I-9s using E-Verify and coordinated background checks, drug screenings, offer letters, and candidate communications to ensure compliance.

Masters in Professional Services - Human Resource Management - Fort Hays State University

Bachelor's Degree - Economics and Business - University of Bombay

Basic Human Resource Management Certification - Human Resource Management - University of Utah

Advanced level Human Resource Management Certification - Human Resource Management - University of Utah