Monae Williams

I am use to working closely with manager and supervisor to ensure daily productivity is at maximum efficiency my drive and ambitions are unmatch whether it is with a team or on my own I strive to make any company I work at number one Willing to relocate: Anywhere

Cashier at HMSHost by Avolta (2025-09 – Present)

Cashier, Customer Service, Stocking, Cleaning at Murphy USA (2025-06 – 2025-12)

Gas Station Attendant/Cashier at Racetrac (2025-02 – 2025-07)

• Provided exceptional customer service to all gas station customers, ensuring a positive experience
• Efficiently operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
• Maintained cleanliness and organization of the gas station store, including restocking shelves and arranging displays
• Handled customer inquiries regarding products, services, and promotions in a knowledgeable and friendly manner
• Implemented effective loss prevention measures to minimize theft or fraudulent activities at the gas station
• Assisted in training new employees on proper cash handling procedures and customer service protocols
• Managed lottery ticket sales process according to state regulations while providing excellent customer service during high-demand periods
• Collaborated with vendors for product deliveries ensuring accuracy of orders received
• Maintained clean restroom facilities for customers' comfort by regularly checking and restocking supplies

Kids Activities Team Member at KidZania (2024-09 – 2025-04)

Ride Operator at Six Flags, Inc. (2024-08 – 2024-11)

• Operated and maintained amusement park rides, ensuring the safety and enjoyment of guests
• Provided clear instructions to riders regarding safety procedures and proper use of restraints
• Responded promptly and effectively to any guest concerns or emergencies during ride operation
• Maintained a clean and organized work area, including the loading/unloading platform and queue lines
• Managed crowd control during peak hours to maintain orderliness in line queues while maximizing guest satisfaction

Customer Service Team Lead at Andretti Indoor Karting and Games (2020-03 – 2024-04)

Customer service cashier leadership over event and arcade manage inventory. Creating workplace schedule

• Led a team of attendence customer service representatives, providing guidance and support to ensure exceptional customer satisfaction
• Resolved complex customer complaints or issues by taking ownership and following through until resolution was achieved
• Collaborated with the sales team to identify upselling opportunities, leading to an increase of 60% in average order value
• Assisted management in developing strategies aimed at enhancing overall productivity while maintaining high-quality standards
• Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
• Identified areas of improvement within existing processes through data analysis resulting in a 40% reduction in average handling time per call
• Created comprehensive training materials including manuals, guides, and presentations to onboard new hires quickly and efficiently
• Managed escalated customer issues promptly and effectively, ensuring timely resolution while maintaining positive relationships with customers

Cashier at Andretti Indoor Karting and Games (2020-02 – 2024-04)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter

Party Host at Andretti Indoor Karting and Games (2020-02 – 2024-04)

• Engaged children in interactive games and activities to keep them entertained throughout the party duration
• Maintained a safe environment by closely monitoring children's activities and addressing any safety concerns promptly
• Provided exceptional customer service by promptly responding to inquiries from parents regarding party details or special requests
• Effectively managed time during parties to ensure that all planned activities were completed within the allotted timeframe
• Supervised a team of assistants during larger parties to ensure smooth coordination of activities and efficient service delivery
• Implemented creative ideas for themed decorations that enhanced the overall ambiance of each birthday celebration
• Ensured proper setup of audiovisual equipment for music playback or video presentations during parties
• Maintained inventory of party supplies such as balloons, streamers, tableware etc., ensuring availability when needed
• Demonstrated strong communication skills by effectively interacting with children and parents to ensure a positive experience for all
• Managed multiple parties simultaneously, ensuring each event received equal attention and met the expectations of clients
• Maintained a high level of energy and enthusiasm throughout parties to keep children engaged and entertained
• Resolved conflicts or issues among party attendees in a calm and professional manner
• Implemented safety protocols such as allergy awareness, first aid preparedness, and emergency evacuation plans
• Served food, drinks, and birthday cake while adhering to proper hygiene practices
• Received consistently positive feedback from parents regarding the quality of parties hosted

Cook at Kids Across America (2018-06 – 2018-08)

Food handlers and preparation Inventory control Customer service

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Maintained a clean and organized work area, adhering to sanitation regulations
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
• Developed efficient systems for organizing kitchen supplies resulting in reduced waste
• Worked closely with the chef to develop innovative recipes that met specific dietary requirements
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards

Invatory control at Kohl's Corporation (2017-08 – 2018-01)

Customer service Inventory management

• Managed and maintained accurate inventory records for multiple warehouses, ensuring proper tracking of stock levels and minimizing discrepancies
• Performed regular audits of inventory to identify any variances or discrepancies, investigating root causes and implementing corrective actions
• Analyzed historical sales data to determine optimal reorder points and quantities, improving inventory turnover by XX%
• Implemented barcode scanning system to streamline the receiving, picking, packing, and shipping processes
• Generated comprehensive reports on inventory status, including stock levels, turnover rates, aging analysis, and valuation

Picker/Packer at GameStop (2017-06 – 2017-07)

• Efficiently picked and packed customer orders according to order specifications
• Maintained a high level of accuracy in picking and packing items, ensuring correct products are shipped to customers
• Utilized handheld scanners and computer systems to track inventory levels and update stock records
• Closely inspected items for quality control before packaging, ensuring only defect-free products are sent out
• Operated material handling equipment such as forklifts or pallet jacks to move goods within the warehouse
• Assisted in inventory management by conducting regular cycle counts and reconciling discrepancies
• Packed fragile or delicate items with extra care, using appropriate packaging materials to prevent damage during transit
• Maintained a clean and organized work area, adhering to safety guidelines at all times

High school diploma – South Oak Cliff High School (2016-05)

Medical Assistant – Brightwood College