Cashier at HMSHost by Avolta (2025-09 – Present)
Cashier, Customer Service, Stocking, Cleaning at Murphy USA (2025-06 – 2025-12)
Gas Station Attendant/Cashier at Racetrac (2025-02 – 2025-07)
- Provided exceptional customer service to all gas station customers, ensuring a positive experience
- Efficiently operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
- Maintained cleanliness and organization of the gas station store, including restocking shelves and arranging displays
- Handled customer inquiries regarding products, services, and promotions in a knowledgeable and friendly manner
- Implemented effective loss prevention measures to minimize theft or fraudulent activities at the gas station
- Assisted in training new employees on proper cash handling procedures and customer service protocols
- Managed lottery ticket sales process according to state regulations while providing excellent customer service during high-demand periods
- Collaborated with vendors for product deliveries ensuring accuracy of orders received
- Maintained clean restroom facilities for customers' comfort by regularly checking and restocking supplies
Kids Activities Team Member at KidZania (2024-09 – 2025-04)
Ride Operator at Six Flags, Inc. (2024-08 – 2024-11)
- Operated and maintained amusement park rides, ensuring the safety and enjoyment of guests
- Provided clear instructions to riders regarding safety procedures and proper use of restraints
- Responded promptly and effectively to any guest concerns or emergencies during ride operation
- Maintained a clean and organized work area, including the loading/unloading platform and queue lines
- Managed crowd control during peak hours to maintain orderliness in line queues while maximizing guest satisfaction
Customer Service Team Lead at Andretti Indoor Karting and Games (2020-03 – 2024-04)
Customer service cashier leadership over event and arcade manage inventory. Creating workplace schedule
- Led a team of attendence customer service representatives, providing guidance and support to ensure exceptional customer satisfaction
- Resolved complex customer complaints or issues by taking ownership and following through until resolution was achieved
- Collaborated with the sales team to identify upselling opportunities, leading to an increase of 60% in average order value
- Assisted management in developing strategies aimed at enhancing overall productivity while maintaining high-quality standards
- Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
- Identified areas of improvement within existing processes through data analysis resulting in a 40% reduction in average handling time per call
- Created comprehensive training materials including manuals, guides, and presentations to onboard new hires quickly and efficiently
- Managed escalated customer issues promptly and effectively, ensuring timely resolution while maintaining positive relationships with customers
Cashier at Andretti Indoor Karting and Games (2020-02 – 2024-04)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
Party Host at Andretti Indoor Karting and Games (2020-02 – 2024-04)
- Engaged children in interactive games and activities to keep them entertained throughout the party duration
- Maintained a safe environment by closely monitoring children's activities and addressing any safety concerns promptly
- Provided exceptional customer service by promptly responding to inquiries from parents regarding party details or special requests
- Effectively managed time during parties to ensure that all planned activities were completed within the allotted timeframe
- Supervised a team of assistants during larger parties to ensure smooth coordination of activities and efficient service delivery
- Implemented creative ideas for themed decorations that enhanced the overall ambiance of each birthday celebration
- Ensured proper setup of audiovisual equipment for music playback or video presentations during parties
- Maintained inventory of party supplies such as balloons, streamers, tableware etc., ensuring availability when needed
- Demonstrated strong communication skills by effectively interacting with children and parents to ensure a positive experience for all
- Managed multiple parties simultaneously, ensuring each event received equal attention and met the expectations of clients
- Maintained a high level of energy and enthusiasm throughout parties to keep children engaged and entertained
- Resolved conflicts or issues among party attendees in a calm and professional manner
- Implemented safety protocols such as allergy awareness, first aid preparedness, and emergency evacuation plans
- Served food, drinks, and birthday cake while adhering to proper hygiene practices
- Received consistently positive feedback from parents regarding the quality of parties hosted
Cook at Kids Across America (2018-06 – 2018-08)
Food handlers and preparation Inventory control Customer service
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Maintained a clean and organized work area, adhering to sanitation regulations
- Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
- Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
- Developed efficient systems for organizing kitchen supplies resulting in reduced waste
- Worked closely with the chef to develop innovative recipes that met specific dietary requirements
- Conducted regular inspections of equipment to identify maintenance needs or potential hazards
Invatory control at Kohl's Corporation (2017-08 – 2018-01)
Customer service Inventory management
- Managed and maintained accurate inventory records for multiple warehouses, ensuring proper tracking of stock levels and minimizing discrepancies
- Performed regular audits of inventory to identify any variances or discrepancies, investigating root causes and implementing corrective actions
- Analyzed historical sales data to determine optimal reorder points and quantities, improving inventory turnover by XX%
- Implemented barcode scanning system to streamline the receiving, picking, packing, and shipping processes
- Generated comprehensive reports on inventory status, including stock levels, turnover rates, aging analysis, and valuation
Picker/Packer at GameStop (2017-06 – 2017-07)
- Efficiently picked and packed customer orders according to order specifications
- Maintained a high level of accuracy in picking and packing items, ensuring correct products are shipped to customers
- Utilized handheld scanners and computer systems to track inventory levels and update stock records
- Closely inspected items for quality control before packaging, ensuring only defect-free products are sent out
- Operated material handling equipment such as forklifts or pallet jacks to move goods within the warehouse
- Assisted in inventory management by conducting regular cycle counts and reconciling discrepancies
- Packed fragile or delicate items with extra care, using appropriate packaging materials to prevent damage during transit
- Maintained a clean and organized work area, adhering to safety guidelines at all times
