Monica Alvarez

Bilingual medical spa practice manager, office leader, and patient advocate with extensive experience in plastic surgery and aesthetics. Proven ability to direct daily operations, improve standard operating procedures, implement key performance indicators, manage payroll and commission reporting, oversee injectable inventory, coordinate complex surgical schedules, and deliver concierge level patient care. Recognized for calm leadership, strong follow through, business minded problem solving, and trusted relationships with patients, providers, vendors, and clinical teams.

Office Manager and Patient Advocate / Coordinator at Celeb Aesthetics & Wellness (2025-02 – 2026-03)

• Directed daily operations for a high touch aesthetics and wellness practice, ensuring efficient office flow, team accountability, and a concierge level patient experience from consultation through follow up.
• Developed and improved standard operating procedures, key performance indicators, and workflows that strengthened communication, consistency, productivity, and team performance.
• Managed appointment scheduling, multi line phones, provider calendars, payroll processing, commission reporting, office organization, and daily administrative priorities.
• Served as a trusted patient advocate by guiding patients through consultations, treatment education, individualized care planning, pricing, financing options, post treatment needs, and service questions.
• Supported service growth through patient education and cross promotion of injectables, PRP, Sculptra, IV therapy, microneedling, VI Peel, skincare, and wellness offerings.
• Managed injectable inventory, vendor communication, patient retention initiatives, promotions, social media content and posts, educational materials, and practice events to increase engagement and revenue opportunities.
• Resolved patient concerns with professionalism, empathy, discretion, and HIPAA conscious communication while strengthening satisfaction, loyalty, and trust.

Patient Care Coordinator at Gallas Plastic Surgery - Dr. Mennen T. Gallas (2023-01 – 2025-01)

• Coordinated the patient experience as a primary point of contact for consultations, scheduling, communication, and continuity of care from initial inquiry through post consultation follow up.
• Guided patients through the surgical journey by explaining practice protocols, appointment expectations, preparation requirements, financial responsibilities, and next steps with compassion and clarity.
• Managed consultations, follow ups, procedures, surgery related appointments, and physician scheduling while maintaining seamless communication among patients, the surgeon, and clinical and administrative teams.
• Maintained accurate records, supported chart review, coordinated medical clearances, protected patient confidentiality, and facilitated preoperative communication to ensure surgical readiness.
• Oversaw injectable inventory by monitoring stock, coordinating orders, maintaining accurate records, and supporting uninterrupted provider access to needed products.
• Evaluated and improved standard operating procedures to increase workflow efficiency, strengthen communication, and create greater consistency across daily practice operations.
• Addressed questions, concerns, and expectations with empathy and discretion while reducing anxiety and reinforcing a personalized, patient centered experience.

Patient Care Coordinator / Office Manager at The Oaks Plastic Surgery (2018-01 – 2022-03)

• Educated patients on policies, procedures, services, and surgical expectations while serving as a liaison among patients, surgeons, clinical teams, administrative staff, hospitals, and outside facilities.
• Coordinated evaluations, procedures, surgery cases, operating room time, hospital admissions, 23 hour observations, specialized equipment needs, and preoperative instructions.
• Investigated and resolved patient concerns by collaborating with providers and staff to implement timely, appropriate, and patient centered solutions.
• Managed inventory, billing support, hospital credentialing packets, patient reminders, medical clearances, and medical records coordination to support efficient office operations.
• Trained staff and volunteers on guest relations, customer service, HIPAA compliance, patient rights, office protocols, and quality care standards.

Administrative / Executive Marketing Assistant at The Aesthetic Center for Plastic Surgery (2007-08 – 2016-06)

• Provided executive, administrative, patient care, and marketing support within a fast paced plastic surgery practice, contributing to efficient operations and a seamless patient experience.
• Designed marketing materials, developed brand messaging, created social media content, and prepared promotional campaigns to increase service awareness and patient engagement.
• Managed records, accounts, inventory, supplies, and administrative workflows while maintaining compliance with practice policies, HIPAA standards, and regulatory expectations.
• Collaborated with physicians and nursing staff to support patient needs, coordinate services, provide compassionate guidance, and maintain high standards of care.

CIA I / Customer Fulfillment Associate at CSC Credit Services (2006-10 – 2008-04)

• Completed high volume data entry, verification, document review, audits, escalated assignments, and professional communication with supervisors and management.
• Researched detailed information requests using appropriate resources while prioritizing accuracy and time sensitive work.

Bilingual Customer Service Representative at Asurion Insurance Services (2004-08 – 2007-11)

• Delivered bilingual customer service, claims support, account review, documentation, translation assistance, and issue resolution in a high volume service environment.
• Explained products, coverage, payments, claims forms, and account actions while maintaining accurate records of customer interactions.

High School Diploma – Nimitz / W. T. Hall High School (2004-05)

College Coursework – Lone Star College System