Monica Arondekar

Detail-oriented and certified Remote Inpatient Medical Coder (CPC-A) with a strong foundation in medical coding using ICD-10-CM. Possesses a Bachelor of Science in Physics and a Master of Arts in English, complemented by a Cornell Certificate in Accounting. Proven ability to manage data, resolve issues, and ensure accuracy, honed through experience in customer support and accounting.

Eager to leverage coding expertise and problem-solving skills to contribute to efficient and accurate patient record management at your organization.

Eye Care Advisor at LensCrafters (2022-03 – 2025-09)

• Performed pre-examination testing on patients prior to their consultation with the optometrist
• Courteously guided patients through pretesting procedures to ensure both speed and accuracy
• Directed patients to the frame inventory display during peak times, enabling them to select frames while awaiting appointments, thereby maintaining customer flow and preventing store congestion
• Warmly greeted customers upon entry into the store
• Provided customers with instructions for sign-in, paperwork completion, and seating arrangements for scheduled appointments
• Regularly scheduled appointments for customers as needed
• Assisted customers in selecting frames with politeness and efficiency
• Skillfully guided indecisive customers through frame selection
• Demonstrated strong product knowledge and interpersonal skills to assist customers with prescription lens selection for their frames, ultimately closing sales

Accountant at Core ECS (2009-07 – 2013-07)

• Reviewed expense reports and invoices for payment, accurately entering data into the accounting software
• Scanned and uploaded critical documents, organizing data onto a dedicated website for auditing purposes
• Compiled required reports for supervisor submission to auditors, adhering to specific requirements

Helpdesk (Customer Support) Professional at Central Depository Services (India) Limited (2001-01 – 2006-10)

• Provided phone support to Depository Participants, resolving issues encountered while using the CDAS software
• Ensured all calls were answered promptly by the second ring, even during break time
• Managed and answered all incoming calls simultaneously during the morning shift while concurrently generating the daily helpdesk report
• Demonstrated strong multitasking, prioritization, and adaptability in a fast-paced environment
• Monitored the generation and download of Depository Participant (DP) reports by consistently reviewing the server backend daily
• Generated custom reports based on client needs and dispatched them via email when required
• Tested CDAS software modules to ensure quality assurance, collaborating with software vendor representatives

Bachelor of Science in Physics – University of Mumbai (1994 – 1998-12)

Master of Arts in English – University of Mumbai (2006-05 – 2006-10)

Certificate in Accounting – Cornell University (2021 – 2021-03)