Monica

Skilled executive housekeeper with 5 years of experience in the hospitality industry, leading teams of 20+ to maintain high standards of cleanliness and guest satisfaction. Proven ability to manage schedules, conduct inspections, and train staff while ensuring compliance with Marriott standards. Demonstrates strong organizational and communication skills, effectively prioritizing tasks to meet operational goals and enhance team performance.

I worked in the hospitality field for 10 years starting as a housekeeper ending as an executive housekeeper. I have also set a standard with RGH hospitality.

Executive housekeeper at Aloft by Marriott Hotel (2021-03 – 2023-05)

• I ran a crew of 20+
• I made schedules
• What closely with maintenance to keep rooms up to Marriott standards along with fixing any imperfections in rooms make sure they stayed on task with all rooms and pool area along with outside of hotel
• Inspected all rooms and hotel parking lot break area laundry room room
• Make sure that I did all task that GM asked for made his list always a priority
• Make sure that rooms followed Marriott standards that housekeeper were always in uniform, and that rooms were cleaned thoroughly
• Did inventory made orders from new linens to cleaning products?
• Kept up with days and that employees needed off always make sure that we had enough workers when there were others called in.
• Worked at the front desk as well.
• I also got a multipurpose room ready for any special reservations.
• Also, if there were a special things that guest needed and their rooms or they wanted to do a special arrangement, i.e. anniversary, birthdays, dinners, or any other surprise I would make sure that everything that they needed was done or any assistance that they required was taken care of
• During down season (winter) took rooms out of rotation to do the cleanings from top to bottom in rooms make sure that air conditions were cleaned out during the winter
• Wood clean carpet on floors during the downtime I made sure that everything was up to par IGH standards along with Marriott
• Walk the floors made notations of anything that needed maintenance.
• Make sure that areas that we're not seen by general guest were still clean and organized
• Had meetings with staff to go over what was going to be needed when rooms were going to be needed if we had special groups coming in
• Make sure that we are worked as a team and everything was always done by the allowed time.
• Always worked with the front desk to make sure that we had any earlier arrivals that their rooms would be ready at a particular time if not before
• Always make sure that my housekeepers had the tools in the products that they needed
• And any other assignments or duties that the GM assigned to me that I always took care of whatever he needed in his timeframe.
• Was able to prioritize all task, so goals would be met on time.
• Trained new employees.
• Would run hotel every other weekend when Gm and his assistant were off.
• I always paid attention to the little detail details detailed.

Customer Service Representative at Alorica (2019-05 – 2020-07)

• Took inbound calls
• Assisted customers with mail order medication
• Followed HIPAA law
• Made sure that if they needed any clarification about any medication that they would be connected to a pharmacist to answer those questions
• Patients know of any updates with Medicare/Medicaid
• Told them of any new programs that they could benefit from
• Make sure they have the best cost of medications
• And that they would receive medication within enough time to where they would not go without
• Adhere to time management on calls
• Had coaching with other team members
• Was able to take critique to further my knowledge and skill performance
• Make sure that I knew of any changes that were made with Medicare part D and the Mail ordering of medication
• Was on a research team of how to make things better for coworkers are there at the worksite.
• Always made sure I adhere to all policies and procedures.

Nursing in Nursing – Del Mar College

General Studies in General Studies – Universities San Antonio (1990-05 – 1991-05)